Comenity App Frustration!

[iph2911]

I did a pre-qualify for a B&H Payboo card and accepted the offer. I unfroze all my reports including the secondary reports prior to the application, but when the account protection rep was processing the application it kept saying my reports were still frozen.  I tried twice, and then decided to wait until the next day. I made sure all reports were still thawed the next day and called again. This time the Comentiy rep didn't even put me on hold and try to pull the reports like they had the previous day, she almost immediately said my phone number wasn't coming back as belonging to me and that she couldn't proceed without sending me a letter in the mail which will request additional information from me.  It's so frustrating dealing with them, I just had to vent.  Thanks for listening.

[RobertS2]

Sorry to hear that! Are you going to take your business elsewhere?

[iph2911]

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@RobertS2 wrote:

Sorry to hear that! Are you going to take your business elsewhere?

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I really want that card, so it's kind of hard to do when Comenity and & Sync own the world of store cards.

[ElvisCaprice]

You can find better alternatives to those store cards with just as good rewards if not better, plus a better SUB.  All with far better issuers.