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Called both and got the same answer: no more upgrade requests to the normal credit card. Apparently you'd have to apply again and get another HP and have a new account.
As far as what I understood, no automatic upgrades as well.
This sucks
@AverageJoesCredit wrote:
I imagine upgrades can still be possible but on their terms and time, as when they do periodic upgrades. Never take a csr's word as 100% face value
I agree!
Since I've been on this forum, at least once a year, they've offered upgrades for a limited time. Just hang in there.
Macy's upgraded my store card to the Amex in December. Raised limit from $5000 to $7000. It popped up as an option to switch when I was paying my bill.