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I emailed them and it took about a week and then they called and it took 3-4 days and they increased both my cards, they were small increases (from $300 to $500 on both cards) but in my opinion, something is better than nothing
Hope you hear something soon.
I contacted them via Facebook on this past Friday. Waiting for that 7-10 business day call after they research my concerns regarding a cli. Haven't been successful with that luv button.
Keep both your credit and your body in top shape!