Synchrony Bank CLI Denied...Score used is over 2 months old!

[Anonymous]

So I recently applied for a CLI on my Amazon Prime Store card since my score has recently increased as I paid off all my cards. Long story short I got an immediate denial. I was rather surprised. Today the letter came in and it is showing a score of 571 as of December 5th 2019. Today, all 3 bureaus are currently reporting a 700+ score. I called in to ask why they are using a score that is 2 months old to make a decision. The representative told me that it takes 30 days after my score updates for them to get it in their system. I told her that even in mid-december my score was already up to a 687 so by that logic it would've been updated in mid-January.

The most reasonable explanation I can think of is that they pull in data from the bureaus once every 3 months. Has anyone run into this with Synchrony bank?

Also does capital one do the same thing because they recently denied my CLI, but then approved me for the Venture with a 5k SL.... I would think that for CLI they go off the data they have stored but for apps they do a HP do get current credit profile.

Updated the post:

After the initial denial letter I called credit solutions (overseas) and asked to re-evaluate the decision because the score is months old. Long story short I spoke to a very rude representative who then assured me he would do a soft pull and re-evaluate the request. He asked my basic information (income, rent, desired CL) and then "did the soft pull" and said I was declined. Today I got the letter in the mail and THE SCORE USED WAS THE SAME 2 MONTH OLD score showing 571. Stay away from synchrony

[chiefone4u]

In my experience with Synchrony, about 10 days after your score updates on their free score offering page their system uses the newer score. 

I have had a few cards not follow that logic when the account is less than 6 months old, or if the card had a credit limit increase recently. 

[Anonymous]

I called credit solutions. I'm on the phone with them right now. They are going to do a soft pull and re-evaluate the request

[Anonymous]

I recently posted about this. Sync is using my score from June 2019 that's over 100 points lower than my regular score (I had high utilization that month which I paid off the next mth). Every CLI request denial letter says something to the effect we stand by the score we are offering and don't believe your score has changed significantly. After I asked them to investigate and I disputed the score they had for me, they sent me a letter asking me to send them my F8 credit reports (told me to pull it from annual credit report website) if I wanted them to reconsider updating my score. I was finally able to get a CLI approved so I never bothered to send them my reports. I don't really use that account much so I'm fine for now. Maybe in June I can get them to finally update my score lol! It makes no sense. Good luck! Wish I could offer advice beyond just keep requesting CLI and hope that forces them to update your score.

[KLEXH25]

Keep in mind that Synchrony uses Vantage Score 4.0 now. Do they give you their score the way PPMC does?

[Anonymous]

Congrats for the Venture SL and I am hoping you could get them resolved with latest scores on Synchrony bank system

[FinStar]

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@Anonymous wrote:

I called credit solutions. I'm on the phone with them right now. They are going to do a soft pull and re-evaluate the request

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Are you still on hold?   What was the outcome @Anonymous? 

[Meanmchine]

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@Anonymous wrote:

I called credit solutions. I'm on the phone with them right now. They are going to do a soft pull and re-evaluate the request

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<taps foot>

[recoveringfrombk7]

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@FinStar wrote:

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@Anonymous wrote:

I called credit solutions. I'm on the phone with them right now. They are going to do a soft pull and re-evaluate the request

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Are you still on hold?   What was the outcome @Anonymous? 

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I sincerely hope he comes back with a great story about how he and the CSR fell in love resolving his issue, so not only did he get a CLI, but he's also getting married.

[Anonymous]

Sorry guys I went to work and forgot to update this thread.

Here's how the call went, feel free to skip to the TLDR at the bottom.

It was one of the WORST calls I've ever been on. The representative was super rude. When I initially told him that the letter showed that my score is a 571 but I currently have a 700+ across all bureaus he questioned me like I was lying. I told him that I recently pulled my score from all bureaus and I'm sure it is 700+. He then told me that score may not have been the reason for the denial. I told him I understand that but I think a 140 point difference might have an impact on the decision. He said 'sir I'm just saying you may have been denied for another reason'. I told him I understand there are multiple factors including your history with the bank (I have pretty great history with them and in fact my first 2 CLI were automatic. Last one was about 1.5 years ago). I told him just for reference on the same day I applied for the CLI with synchrony and got denied I got a 7x CLI with Bank of America (500 -> 3700). He then reluctantly agreed to do another CLI request and ensured me that it would be a soft pull to get the latest score (I am now questioning this). He asked me the same questions you get asked on the website (income, rent). When I told him my income was $185k he asked me if I was sure (At this point I am just CONFUSED. I asked him do you need me to mail in my paystubs or W2 for verification? he said no) I'm pretty young but I work in tech so these salaries are not that uncommon. He then put me on hold for 2-3 minutes and came back and said sorry, unfortunately, we cannot give you a CLI at this time. I was utterly confused. I asked him what was the score they pulled he said sorry I can't tell you that just wait until the letter comes (in a very dismissive tone). The call was over after that. I am seriously thinking of canceling this card mostly due to the fact that synchrony bank has the worst customer service I've ever experienced.

TLDR: Got denied AGAIN. Waiting on the denial letter to find out why. If the score says 571 I am just going to give up on synchrony.