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BOA CLI info others may want to know about!!!

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imaximous
Valued Contributor

Re: BOA CLI info others may want to know about!!!


@Anonymouswrote:

Do some CSRs for BoA or other banks have more power than other CSRs? Or do they all just type your info into a computer and see what happens?


It depends on their position at the bank or what department you're calling. If you call the number on the back of your card, you'll get a CSR that can help you with basic changes, file disputes, info about your account, process requests, etc. Now, if you want help with approvals or recons, then you'll want to talk to a loan officer, underwriter, credit analyst or whatever fancy name they use for those jobs. They do make credit decisions, but they also have limitations. With some files, they still need to send for a second review or supervisor approval. 

Message 11 of 13
K-in-Boston
Credit Mentor

Re: BOA CLI info others may want to know about!!!


@imaximouswrote:

@Anonymouswrote:

Do some CSRs for BoA or other banks have more power than other CSRs? Or do they all just type your info into a computer and see what happens?


It depends on their position at the bank or what department you're calling. If you call the number on the back of your card, you'll get a CSR that can help you with basic changes, file disputes, info about your account, process requests, etc. Now, if you want help with approvals or recons, then you'll want to talk to a loan officer, underwriter, credit analyst or whatever fancy name they use for those jobs. They do make credit decisions, but they also have limitations. With some files, they still need to send for a second review or supervisor approval. 


Senior credit analyst. Smiley Wink BoA is awesome for CLIs; just wish they'd give me that extra $100! LOL Also, "you have enough credit" in my experience only seems to be the case for 3 months, then the bar is raised.

Message 12 of 13
Anonymous
Not applicable

Re: BOA CLI info others may want to know about!!!

Love it. Congratulations!
Message 13 of 13
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