Weird. Usually the in-branch apps are more successful with Chase lol. Congrats on getting the card you originally wanted and with a fantastic SL! Now call up that customer service rep and tell him/her what happened lol
There's a difference between having an "in branch pre-approval" before applying for a card, and just applying for the card at the branch. Its not clear which the OP did.
So if you go to a branch and are not pre-approved, should you still cold apply there or is it better to apply online if you aren't pre-approved at the branch?