I went to request a CLI on my Citi DC card this morning and I got the service not available message that you see below. Does anyone know if this is a glitch related to Citi, perhaps their system is down, or something else?
I don't believe it has anything to do with my account. My last CLI was over 6 months ago and several times in the last few months I've gone to the CLI request screen just to see if there was SP/HP language there (it's always been SP) but I haven't made any actual requests. Now today when I finally go to place the request, the service isn't available. Just wondering if anyone else has run into this?
I have never seen this before. I almost wish that I got that message when trying to request a CLI with Citi, just to see something different haha. For whatever reason, I have not had a SP increase with them in 2 1/2 years.
@FinStar wrote:
No issues from this end. I would suggest clearing all browser history (for all) / cache and cookies and try again much later. Also, try on a different device or PC.
Finstar, what you said reminded me that I actually have seen this happen before, and as it turns out it was with Citi, but for Best Buy. I usually run Wondows 10 with Microsoft Edge, vs using the regular I.E. Not only was I having issues navigating certain pages, but I couldn't even log in at times using Edge. But on I.E. it was fine. Eventually, the problem fixed itself and I don't have that issue when using the site on Edge now.
@Anonymous wrote:
For whatever reason, I have not had a SP increase with them in 2 1/2 years.Thank you. I answered below, but your third question is what I have been suspecting all along, but I didn't have concrete evidence.
What does your spend/payment pattern look like? For now, not much. Ever since I caught on to the fact that they were not givingn me increases, I barely use the Double Cash or Thank you card. I do use the Best buy Card though. Prior to this CLI issue, I was probably spending about 25% consistently on both, but had several huge spikes that I paid off in the same cycle.
What is your BCE score available through your Citi account? My last Citi updated fico from the end of last month showed a score around 790+
Do you have other Citi accounts, perhaps having already reached maximum exposure with them? I have the Double Cash and Thank You cards, then the Best Buy Visa. I do think this is the answer. Possibly too much exposure for them or something.
Have you had trouble getting CLIs through any other lenders, or is it Citi-specific? This is definitely Citi specific.
Just wanted to update and say that it worked by mid-afternoon. I contacted Citi and they just recommended clearing cache/cookies and rebooting... something I had already done.
Slightly off topic, but I received a $4k CLI... a bit of a letdown considering my last SP CLI 183 days ago was $7k. I was hoping with 6 months more Citi history (account 1.5 years old as opposed to just 1 year old) I'd land a CLI equal to or greater than my last one, but it is what it is. Calendar set in my phone for 181 days to grab that next one! 