Called today for a recon on the Discover IT Card I had been denied on. Since applying, I had successfully removed two lates from my credit report. When I stated that this was the reason for the recon, she said she would need to do another HP, but was hesitant to do so because the CBs may not have updated their files yet. So, I logged into my Equifax account while she was holding and confirmed that they had been removed and that she should do another HP. She then actually asked me which CB she would like me to pull (Experian had yet to be updated) and I asked her if she could pull EQ. About a minute later she came back and told me that I was approved for $6500SL and that my card would be in the mail in 3-5 days!
I've never had an account with Discover, but judging by my customer service experience, I'm eager to start a relationship with them.
