I applied for the Hawaiian Airlines MC on July 3rd and got the message that they needed more time to process the app. I checked the status and it said they could not approve me for the card. A week later I got the same letter I've seen several people say they got, which is asking for a copy of my SS card, drivers license, and current utility bill.
I sent the info they requested and it was delivered July 15th (USPS Priority Mail tracking). I waited a week and called their security dept because by this time I am getting letters every two days from Barclays requesting this same info! They said wait a few more days and call back. I spoke to a very nice rep who simply had to call me back on the number I had used on the app and then she told me I was approved for 12K. It's on the lower end compared to my other cards but will work just fine for what I'm going to use the card for.
Such a weird process and I'm not kidding, I received at least 10 letters in this time span from app to approval. This is also my first Barclays card.
The rep did mention they need front AND back of the SS card and drivers license when you send the copies in and put your application ID on the papers.
TU HP (750 FICO 8)
28 inq (6 last 6 months including this one)
AAoA 2.9 yrs
Lots of new accounts over the last 6-12 months
50K miles after 1K spend in 90 days