I had put some usage on my cathay pacific visa signature card recently and requested a CLI online since the card limit is just 1350. It was denied online but today got letter saying they could not verify my identity that is why had to decline. Called credit solution and best part is for Cathay Pacific they always forward to senior underwriting who are based in USA and lot easier to talk to. I asked for 10K on phone and upon verification it was approved !!
Same happened for Paypal credit, got letter saying cannot verify identity, so called and got increase from 2K to 4K !
Synchrony still rocking for me
I don't understand how they are unable to verify your identity when you already have the card.