More Cap1 difficulties

[sunkissed]

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@sunkissed wrote:

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@sunkissed wrote:

UPDATE:

Logged into my CapitalOne account.  There is a member fee adjustment that posted 26Oct reversing the annual fee.

I have not been contacted at all.  No email or phone call.

I did, however, get an email over the weekend inviting me to take a survey to rate my experience with their customer service on my most recent call.  I took the survey and respectfully expressed my dissatisfaction with the inconsistent answers received from Cap1 CSRs.

I am not sure which action spurred my fee refund – EO email, survey submittal, or just dumb luck.  Regardless, I got what I was seeking.

I do not expect any contact from EO, now that my problem has been resolved.  However, I will update this post if I hear from them.

Thanks again to all for your concern and encouragement.

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More News…

So a nice gentleman from EO called me today.   Capital One pulled the online chat transcript and confirmed my claim.  Not only was my fee reversed, but he told me that I will never again be charged an annual fee.

He also asked me if there was anything else he could help me with, so I asked for a $10K CL.  He promised to get back to me in a couple of days with a response.  Of course I would accept any increase they come back with.

I will be sure to update on the outcome.

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****UPDATE****

They increased my limit to $5,000!!  YEAH!