AMEX Backdating tips?

Anonymous · ‎01-05-2015

Did an online chat with a CSR yesterday and mentioned I wanted to see if I could get my MSD to reflect the first time I had an AMEX card. Initially the CSR started digging and could not find anything and asked if I had the card number, to which I obvisouly told the CSR I did not. Then, the CSR asked me "why" I wanted to do this? I replied that I had a friend who did it and just wanted to check and see. This seemed ok with the CSR and I gave them the old address at the time I had the card, to no avail.

CSR stressed to me they exhausted every possible place to look and I thanked the CSR and ended the chat. Is this worth pushing for a second try sometime down the road? I don't want to spook them but would LOVE to increase that AAoA.

Anonymous · ‎01-05-2015

@Anonymous wrote:
Did an online chat with a CSR yesterday and mentioned I wanted to see if I could get my MSD to reflect the first time I had an AMEX card. Initially the CSR started digging and could not find anything and asked if I had the card number, to which I obvisouly told the CSR I did not. Then, the CSR asked me "why" I wanted to do this? I replied that I had a friend who did it and just wanted to check and see. This seemed ok with the CSR and I gave them the old address at the time I had the card, to no avail.

CSR stressed to me they exhausted every possible place to look and I thanked the CSR and ended the chat. Is this worth pushing for a second try sometime down the road? I don't want to spook them but would LOVE to increase that AAoA.

I'd try again. I know people that that it took a long time before AMEX was able to track down their initial card. I was lucky, they were able to track down my card from 1989 fairly easily. I wouldn't worry about spooking thrm and I would have explained why you wanted them to do it. It's not a big secret that having their cards stating the same MSD helps AAoA

Anonymous · ‎01-05-2015

Im surprised the csr asked you why, usually its a fairly simple request. I would start another chat and state you were a previous American Express cardholder from _____ to ______ and would like to have your menber since date corrected on your account. During my request I wasnt asked why or for the card details the rep simply took the infornation and said he would put in the request

Kenny · ‎01-05-2015

There should be no tips required as your MSD is when it actually is. Tell them that date, and they will ameliorate the slip up, if there is one.

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mitchblue · ‎01-05-2015

I feel fornanate my just showed up on CR and new cards had the backdated MSD.

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CreditCuriosity · ‎01-05-2015

99% of them probably know the benefit of MSD.. I was honest as could be when I origianally spoke to them on the phone and saying you are silly if you don't take a MSD you are eligable for and the person completly agreed.. On a side note, I did get my new AMEX with the corrected MSD date on my card via UPS next day air today.