AMEX SPG Luxury: Failed to Meet Spend Requirement!

[Anonymous]

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@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

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It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

[Shadowfactor]

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@Anonymous wrote:

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@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

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It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

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Exactly! 

[NRB525]

OP, sorry to hear this happened, but kudos for sharing your story.

Have you already spent well past the $5k? I agree it is a very long shot, but if you are ever going to call, it is soon after you actually pass the spend requirement. GL!

[K-in-Boston]

<shiver> Yeah, I wouldn’t do that. There’s a big difference between how “I’m not sure this card is right for me anymore” and “I want to close all of my accounts” would be handled.

[Loquat]

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@K-in-Boston wrote:
<shiver> Yeah, I wouldn’t do that. There’s a big difference between how “I’m not sure this card is right for me anymore” and “I want to close all of my accounts” would be handled.

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+1.  How many times have we read on this here forum where that line is used and then the CSR actually does it without further questioning?  Answer, enough to know not to play that game.  The same folks that play that game and get burned by it find themselves creating threads here stating that they hate the lender and all CSR's sucks all because someone acted on their initial threat/request.  

So to the OP, plead your case if you so desire but proceed with caution as it relates to the "cancel all my cards" because you may get some who will happily grant your request.  

[Credit-hoarder]

Sorry to hear that happened OP. I have to meet the same $5k spend to get the 100K SPG pts. on my business SPG card--but I don't have an AF for the 1st year so no worries there.

That's just like when I was trying to make the $2k spend on my Gold card--I made sure to subtract the two $10 dinning credits that were issued me from the $2k so the same thing wouldn't happen to me.

[redpat]

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@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

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Hmm, it wasn’t Amex’s fault.  So would that mean SUB spend rules don’t apply?

We and only be angry at ourselves if this happened to any of us.

[CreditInspired]

Oh OP, this is a whammy.

However, if it were me, I would not give up just because a CSR said "no deal."

Call back and ask to speak to a supervisor--cry, beg, plead, whatever it takes.

If that doesn't work, write an email to a higher up and list everything you purchased--yes, it's in the statement, but that doesn't matter. A detailed email will show that you took the time to truly plead your case. Talk about how much you love AmX and the card, how you are planning to use it in the future, and that your plan is to continue using it as your daily driver.

Tell a little white lie if necessary--you were going to use those points toward your wedding, sending your parents on a well-deserved vacation, whatever. Explain how this was an honest mistake. Talk about how hard you worked on trying to get those points and that you only fell a mere $______ short because you had honestly forgotten about the annual fee. 

Grovel, grovel, grovel, and grovel some more.

I'm keeping my fingers crossed. You have nothing to lose.

[CreditInspired]

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@Anonymous wrote:

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@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

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It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

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+1000

or Gawd-forbid, they don't even say "give me one sec." They just hit the button and say "it's done."

[PointsBonus]

My apologizes for not being clear, i didn't meant to call CSR and be rude, you always get more with honey than vinegar.  I believe OP has a valid point to call AMEX for the SUB, here are my reason ( just my opinion)

1. Has 2 $450 card = $900

2. AMEX Platinum = $550

3. Spent the $5000.00 just on the SPG

4. I can only assume OP is a loyal AMEX customer to have that many cards with annual fees

Again just my humble opinion. Sorry for the misunderstanding. Again, you never know until you try. The worse case is for them to say no , again.