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AMEX SPG Luxury: Failed to Meet Spend Requirement!

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Moderator

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!


@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

 

Got some pruning to do... No more new cards!
Message 11 of 28
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Valued Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!


@JAG73 wrote:

@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

 


Exactly! 





Total Revolving Limits $254,800

Message 12 of 28
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Super Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!

OP, sorry to hear this happened, but kudos for sharing your story.

Have you already spent well past the $5k? I agree it is a very long shot, but if you are ever going to call, it is soon after you actually pass the spend requirement. GL!
High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
Message 13 of 28
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Moderator

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!

<shiver> Yeah, I wouldn’t do that. There’s a big difference between how “I’m not sure this card is right for me anymore” and “I want to close all of my accounts” would be handled.
Message 14 of 28
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Moderator

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!


@K-in-Boston wrote:
<shiver> Yeah, I wouldn’t do that. There’s a big difference between how “I’m not sure this card is right for me anymore” and “I want to close all of my accounts” would be handled.

+1.  How many times have we read on this here forum where that line is used and then the CSR actually does it without further questioning?  Answer, enough to know not to play that game.  The same folks that play that game and get burned by it find themselves creating threads here stating that they hate the lender and all CSR's sucks all because someone acted on their initial threat/request.  

 

So to the OP, plead your case if you so desire but proceed with caution as it relates to the "cancel all my cards" because you may get some who will happily grant your request.  

Message 15 of 28
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Valued Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!

Sorry to hear that happened OP. I have to meet the same $5k spend to get the 100K SPG pts. on my business SPG card--but I don't have an AF for the 1st year so no worries there.

That's just like when I was trying to make the $2k spend on my Gold card--I made sure to subtract the two $10 dinning credits that were issued me from the $2k so the same thing wouldn't happen to me.

BUSINESS
Rewards Pts.-Miles: UR-MR-TYP-Venture
Message 16 of 28
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Senior Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!


@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

Hmm, it wasn’t Amex’s fault.  So would that mean SUB spend rules don’t apply?

 

We and only be angry at ourselves if this happened to any of us.


Personal Cards: Amex Plat | Amex Delta Res | Amex Hilton | CSR | Citi AA Exec Business Cards: Ink+ | Amex BGR
Message 17 of 28
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Community Leader
Super Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!

Oh OP, this is a whammy.Smiley Sad

 

However, if it were me, I would not give up just because a CSR said "no deal."

 

Call back and ask to speak to a supervisor--cry, beg, plead, whatever it takes.

 

If that doesn't work, write an email to a higher up and list everything you purchased--yes, it's in the statement, but that doesn't matter. A detailed email will show that you took the time to truly plead your case. Talk about how much you love AmX and the card, how you are planning to use it in the future, and that your plan is to continue using it as your daily driver.

 

Tell a little white lie if necessary--you were going to use those points toward your wedding, sending your parents on a well-deserved vacation, whatever. Explain how this was an honest mistake. Talk about how hard you worked on trying to get those points and that you only fell a mere $______ short because you had honestly forgotten about the annual fee. 

 

Grovel, grovel, grovel, and grovel some more.

 

I'm keeping my fingers crossed. You have nothing to lose.


DEC 2019: EX 816, TU 820, EQ 810
DEC 2018: EX 777, TU 783, EQ 799

|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macy's $20K || NFCU CLOC $15K || CitiCostco $12.7K || NFCU Platinum $12.5K || Apple Card $6.5K ||
Message 18 of 28
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Community Leader
Super Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!


@JAG73 wrote:

@PointsBonus wrote:
I recommend calling AMEX Platinum lone - than ask to be transfer to the Customer Loyalty/ Retention dept. I tell them I will cancel all 4 cards.

It’s always a bad idea to take that gamble unless you MEAN it. 

What happens when they say “ok, give me one second while I close them all”? 

 


+1000

or Gawd-forbid, they don't even say "give me one sec." They just hit the button and say "it's done."


DEC 2019: EX 816, TU 820, EQ 810
DEC 2018: EX 777, TU 783, EQ 799

|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macy's $20K || NFCU CLOC $15K || CitiCostco $12.7K || NFCU Platinum $12.5K || Apple Card $6.5K ||
Message 19 of 28
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Established Contributor

Re: AMEX SPG Luxury: Failed to Meet Spend Requirement!

My apologizes for not being clear, i didn't meant to call CSR and be rude, you always get more with honey than vinegar.  I believe OP has a valid point to call AMEX for the SUB, here are my reason ( just my opinion)

1. Has 2 $450 card = $900

2. AMEX Platinum = $550

3. Spent the $5000.00 just on the SPG

4. I can only assume OP is a loyal AMEX customer to have that many cards with annual fees

 

Again just my humble opinion. Sorry for the misunderstanding. Again, you never know until you try. The worse case is for them to say no , again.



Message 20 of 28
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