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AMEX cell phone protection where did it go?

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Regular Contributor

AMEX cell phone protection where did it go?

I just recently got a new card, the blue cash everyday and when I logged into my account up until the other day there was an advertisement in the benefits section next to all the other benefits that said something like “pay your cell phone bill with your card and get up to $600 phone protection”.

 

Today I signed in to read it through one more time and it’s gone. I called and the customer service people just kept talking about purchase protection which is totally different and they were very hard to understand clearly outsourced reps. Do any of you still see this feature when you log in? Have you used it? Any info? Purchase protection only covers something you buy up to 120 days much different.

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6 REPLIES 6
Senior Contributor

Re: AMEX cell phone protection where did it go?

Never seen that, but their "Dropped your phone?" header kind of bugs me as (slightly) misleading.
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Message 2 of 7
Regular Contributor

Re: AMEX cell phone protection where did it go?

Where do you see that one and if you click what does it say? 🤓
805 Equifax, 815 TransUnion, 792 Experian

$30,000 Savor Capital One
$29,000 Boeing Employees MasterCard
$18,000 Synchrony Care Credit
$17,000 Boeing Employees CU Visa
$15,000 US Bank Cash Plus Visa
$14,000 Bank Of America World Cash Rewards MasterCard
$14,000 Platinum Visa Columbia Bank Auth User
$14,000 Best Buy Citi Card
$13,500 American Express Blue Cash Everyday
$10,000 Propel Wells Fargo Amex
$9,500 Bank of America Visa
$1,000 Maurice’s Capital One

Total personal CL’s $155,500
Message 3 of 7
Frequent Contributor

Re: AMEX cell phone protection where did it go?


@wasCB14 wrote:
Never seen that, but their "Dropped your phone?" header kind of bugs me as (slightly) misleading.

I remember seeing this under the Benefits for their purchase protection or something. Never something specifically for cell phone protection.

Message 4 of 7
Senior Contributor

Re: AMEX cell phone protection where did it go?

It was in the benefits section of a Platinum overview page. On mobile and cant easily find the desktop link I'm familiar with.

It was in reference to general short-term purchase protection, but the (slightly misleading) header hinted it might be a longer-term phone-specific benefit like some other cards offer.
Most spend: CSR, CFU, BBP
Rewards/AAoA ballast: CF, Discover, Costco, ED, Arrival
Perks: Schwab Platinum, IHG49, Hyatt75, Brilliant, Delta Platinum
Potential closures/downgrades: Savor, BCP, Double Cash
Message 5 of 7
Super Contributor

Re: AMEX cell phone protection where did it go?


@wasCB14 wrote:
It was in the benefits section of a Platinum overview page. On mobile and cant easily find the desktop link I'm familiar with.

It was in reference to general short-term purchase protection, but the (slightly misleading) header hinted it might be a longer-term phone-specific benefit like some other cards offer.

Exactly. Sorry OP, but the cell phone example Amex talks about on some of the application pages is just a reference to their purchase protection. This is only 120 days, and they don't have any cell phone protection beyond that. 

Message 6 of 7
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Contributor

Re: AMEX cell phone protection where did it go?

For that protection on an AMEX card, must get the Wells Fargo Propel card. (Really a helluva card actually)



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