AMEX just blew my mind!

Anonymous · ‎11-23-2015

So I have been waiting two weeks for a refund from a merchant, as I have returned the item but I was never issued a refund.

I decided to file an inquiry on the AMEX website. I filled in the tracking number and RMA number.

Bam! Submitted. Then I look in my "inquiries" and notice that that exact inquiry I submitted a couple seconds ago was already completed and ruled in my favor!

Very, very, very shocking and surprising to me.

Discover took me 8 weeks to get a refund in the same scenario! I also told my dad about this since he believes Discover is so much better than AMEX

NRB525 · ‎11-23-2015

Congratulations. Always nice to get a quick resolution to a disputed item.

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765

peaceonearth · ‎11-23-2015

@Anonymous wrote:
So I have been waiting two weeks for a refund from a merchant, as I have returned the item but I was never issued a refund.

I decided to file an inquiry on the AMEX website. I filled in the tracking number and RMA number.

Bam! Submitted. Then I look in my "inquiries" and notice that that exact inquiry I submitted a couple seconds ago was already completed and ruled in my favor!

Very, very, very shocking and surprising to me.

Discover took me 8 weeks to get a refund in the same scenario! I also told my dad about this since he believes Discover is so much better than AMEX

AMEX has been known for that for so many years.

CreditCuriosity · ‎11-23-2015

Yes Amex is known to take care of their customers pronto with matters like this. Part of their "benefits". They won't always side with you, but more-so than other lenders, etc.

vwgrrc · ‎11-23-2015

Yes. Amex's good in this area.

I was charged X2 for taxes by BestBuy when I purchased my phone and they won't refund me (shame!!! bestbuy). Amex took care of that easily!

ddemari · ‎11-23-2015

Nice! Glad u got your issue dealt with quick!

Anonymous · ‎11-23-2015

@CreditCuriousity wrote:
Yes Amex is known to take care of their customers pronto with matters like this. Part of their "benefits". They won't always side with you, but more-so than other lenders, etc.

But instantly?

Never heard of this.

Anonymous · ‎11-23-2015

That's awesome, maybe i should get an amex lol

Anonymous · ‎11-23-2015

@Anonymous wrote:
That's awesome, maybe i should get an amex lol

Right? Let's all get one! LOL

*waits for his scores to drastically improve*

Anonymous · ‎11-23-2015

@Anonymous wrote:
@Anonymous wrote:
That's awesome, maybe i should get an amex lol
Right? Let's all get one! LOL

*waits for his scores to drastically improve*

Well what scores do you have right now?

I was approved for my AMEX right when I turned 18, with only some AU history. (CS around low 700s)