Amex has really frustrated me this week. Long story short, we are vacationing in Hawaii and I provided travel dates and locations for every credit card that was going to make the trip. Amex doesnt allow that, so I called them and was told that Amex has "world class" fraud controls in place and not to worry all my charges will be approved. Woke up yesterday morning to a bunch emails that Amex BCP card was suspended for fraud and to call them (4 Uber charges were declined because of this). So I call, and am told that its all taken care of the the freeze is lifted. Well, guess what? Breakfast charge was declined. At this point, I am getting very angry because to me a credit card decline is an embarassment. So, I switch to my NFCU Flagship, and everything goes great as I had entered all my vacation dates and locations on their website before leaving. Back at the room, I call Amex again to see whats up, and go another rep to remove the block, and was assured this time it was removed. I have removed my Amex BCP from saved payments on Uber, and not going to use my BCP anymore on this trip.
So much for their "world class" fraud detection
That's a bummer.... But, you're in Hawaii, hopefully having a great time!
Sorry to hear about that horrible experience!
Must've been frustrating and embarassing!!
On the side note, have you had your Amex cards for over a year? From what I'm seeing and based as well on DW's past experience with Amex, their fraud and security algo takes at least a year to stabilize after it has established a more predictive spend pattern.
This amex is about 18 months old.
This is exactly why I carry Mastercard and Visa from different financial institutions. NFCU Flagship to the rescue 
That's just ridiculous especially after you notified them ahead of time. It's a good thing you had backup cards, That would have been a nightmare.
Wife gets frustrated with me. But I made sure that neither one of us carried cards from the same issuer. I always said to her I don't want to get in a bind because we relied on one cc issuer
@MarkintheHV wrote:Amex has really frustrated me this week. Long story short, we are vacationing in Hawaii and I provided travel dates and locations for every credit card that was going to make the trip. Amex doesnt allow that, so I called them and was told that Amex has "world class" fraud controls in place and not to worry all my charges will be approved. Woke up yesterday morning to a bunch emails that Amex BCP card was suspended for fraud and to call them (4 Uber charges were declined because of this). So I call, and am told that its all taken care of the the freeze is lifted. Well, guess what? Breakfast charge was declined. At this point, I am getting very angry because to me a credit card decline is an embarassment. So, I switch to my NFCU Flagship, and everything goes great as I had entered all my vacation dates and locations on their website before leaving. Back at the room, I call Amex again to see whats up, and go another rep to remove the block, and was assured this time it was removed. I have removed my Amex BCP from saved payments on Uber, and not going to use my BCP anymore on this trip.
So much for their "world class" fraud detection
I haven't found them to be world class at all. I remember the first time they did it to me; I was in the oral surgeon's chair in excruciating pain from an abscess, and had to pull out another credit card for the surgeon's office to pull.
@SouthJamaica wrote:
@MarkintheHV wrote:Amex has really frustrated me this week. Long story short, we are vacationing in Hawaii and I provided travel dates and locations for every credit card that was going to make the trip. Amex doesnt allow that, so I called them and was told that Amex has "world class" fraud controls in place and not to worry all my charges will be approved. Woke up yesterday morning to a bunch emails that Amex BCP card was suspended for fraud and to call them (4 Uber charges were declined because of this). So I call, and am told that its all taken care of the the freeze is lifted. Well, guess what? Breakfast charge was declined. At this point, I am getting very angry because to me a credit card decline is an embarassment. So, I switch to my NFCU Flagship, and everything goes great as I had entered all my vacation dates and locations on their website before leaving. Back at the room, I call Amex again to see whats up, and go another rep to remove the block, and was assured this time it was removed. I have removed my Amex BCP from saved payments on Uber, and not going to use my BCP anymore on this trip.
So much for their "world class" fraud detection
I haven't found them to be world class at all. I remember the first time they did it to me; I was in the oral surgeon's chair in excruciating pain from an abscess, and had to pull out another credit card for the surgeon's office to pull.
@SouthJamaica wrote:
@MarkintheHV wrote:Amex has really frustrated me this week. Long story short, we are vacationing in Hawaii and I provided travel dates and locations for every credit card that was going to make the trip. Amex doesnt allow that, so I called them and was told that Amex has "world class" fraud controls in place and not to worry all my charges will be approved. Woke up yesterday morning to a bunch emails that Amex BCP card was suspended for fraud and to call them (4 Uber charges were declined because of this). So I call, and am told that its all taken care of the the freeze is lifted. Well, guess what? Breakfast charge was declined. At this point, I am getting very angry because to me a credit card decline is an embarassment. So, I switch to my NFCU Flagship, and everything goes great as I had entered all my vacation dates and locations on their website before leaving. Back at the room, I call Amex again to see whats up, and go another rep to remove the block, and was assured this time it was removed. I have removed my Amex BCP from saved payments on Uber, and not going to use my BCP anymore on this trip.
So much for their "world class" fraud detection
I haven't found them to be world class at all. I remember the first time they did it to me; I was in the oral surgeon's chair in excruciating pain from an abscess, and had to pull out another credit card for the surgeon's office to pull.
I got to agree with you, definitely not world class. I guess this seals the deal on me closing my platinum card.
@JoeRockhead wrote:That's a bummer.... But, you're in Hawaii, hopefully having a great time!
@JoeRockhead having an awesome time. Today its off to the underwater scooters
