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It's confusing because it seems like the customer service reps are unaware of all the details. Either that or its complicated enough that they simply miss something.
But the way I understand it, it has to do more with new bank accounts rather than the AMEX account itself. If you add a new payment account down the road, the 30-day cycle will repeat. But according to the last rep I talked to, the restrictions wouldn't apply to the previously added bank account. If you decide to start paying from a different bank, a gradual switch with both accounts being available for payment for a short time would beat an abrupt change.
@HeavenOhio wrote:It's confusing because it seems like the customer service reps are unaware of all the details. Either that or its complicated enough that they simply miss something.
But the way I understand it, it has to do more with new bank accounts rather than the AMEX account itself. If you add a new payment account down the road, the 30-day cycle will repeat. But according to the last rep I talked to, the restrictions wouldn't apply to the previously added bank account. If you decide to start paying from a different bank, a gradual switch with both accounts being available for payment for a short time would beat an abrupt change.
I think the complicated part is right haha. I have a platinum and ED card. When I first got the platinum card, I did also add a new bank account (which shows on both the ED and platinum). The ED card continued to let me make multiple payments, but the Platinum was the once every 7 days. This was all with making payments from the orginial bank account.
@Mattopotamus wrote:
@HeavenOhio wrote:It's confusing because it seems like the customer service reps are unaware of all the details. Either that or its complicated enough that they simply miss something.
But the way I understand it, it has to do more with new bank accounts rather than the AMEX account itself. If you add a new payment account down the road, the 30-day cycle will repeat. But according to the last rep I talked to, the restrictions wouldn't apply to the previously added bank account. If you decide to start paying from a different bank, a gradual switch with both accounts being available for payment for a short time would beat an abrupt change.
I think the complicated part is right haha. I have a platinum and ED card. When I first got the platinum card, I did also add a new bank account (which shows on both the ED and platinum). The ED card continued to let me make multiple payments, but the Platinum was the once every 7 days. This was all with making payments from the orginial bank account.
It seems far more complicated than it should. When I set up my online access to my PRG accounts I had to completely re-link my bank accounts even though they were already on my BCP which i believe is what restarted the "One payment every seven days" BS. I think they need a little more corss communication if a customer has multiple accounts.
However its not a huge issue and easy to deal with. Just a small pain in the butt.