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American Express clamps down on bonus 'abusers'

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red259
Super Contributor

Re: American Express clamps down on bonus 'abusers'


@yfan wrote:
This is always what lenders have intended for the use of their bonus offers, only now they are updating their policies and technologies to deal with the practice they consider bonus abuse. The bonuses are meant to acquire long term customers who regularly use their cards, not to fund free vacations for those whose purpose is merely to chase and hop bonuses.

I don't see this really doing any of that. Especially when amex is handing out massive retention offers etc. This isn't a change they have held most of these positions all along. People can still close the cards before the AF is due after the first year. Given that amex has a once in a lifetime bonus on cards I think that pretty much takes care of the issue. 

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 41 of 83
red259
Super Contributor

Re: American Express clamps down on bonus 'abusers'


@Anonymous wrote:

@yfan wrote:

@Anonymous wrote:
Thereare always class action suits out there waiting to happen.  You can slow down spending if you want to.  Unless they say you have to spend 2500 a month for 12 months they can't just take your points away.  The agreement says I have to spend 2000 dollars in 3 months.  If they want me to spend more put it in the agreement.  I will spend my money and be on my way.  An Amex Platinum would be terrible to have after the first year.  Really they should make the cards better to keep for multiple years.   Second year all I get is 1 percent return a 200 dollar travel credit and a 550 dollar fee.  Who would want to keep that card?   

 

 


The agreement also now says they can take it away if they in their sole discretion determine that you got the card just to game the bonus. As I say, they will do it and you are free to try a class action. This dog won't hunt.


Are you an attorney?  I have received 30k in the last year due to class action lawsuits.  Someone was arguing with Bosch being not liable in a lawsuit and low and behold Bosch settled and they sent me 350 dollars. If Amex wants to take my points away they better lawyer up.   

 

Anyway there is language in the terms that if you cancel in the first 12 months.  So if you wait until the second it hits12 months and cancel what are they going to do?  


Woah. Hold on. I didn't read the whole thread but I certainly hope there are not people on here telling people they have to pay the AF after the first year in order to keep their points. That most certainly is not true! You simply need to keep the card open until the one year mark. Amex is not requiring people to pay the AF after the first year is complete in order to keep their points. The language used pretty much makes clear that is not their intent. 

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 42 of 83
Anonymous
Not applicable

Re: American Express clamps down on bonus 'abusers'


@red259 wrote:

None of this is really new. These type of things Amex has been doing for awhile and it seems they just want to cover themselves legally if there is a dispute. People using offer codes they are not entitled to? Well that is always a risk and I have no problem with Amex doing that. People doing a large purchase to meet spend and then refunding the purchase? Again I have no problem with those people losing their bonus and there have been many reports of amex having done this. I don't really see the point of penalizing people who close the card before the first year is up. I would agree if people are pulling nonsense like they did with Citi where they would signup make spend for huge signup and then close card before the fee could be charged and then repeat over and over again. I wouldn't blame a bank for banning those customers. However, with a number of amex cards they waive the AF and the offer is once in a lifetime anyway. Doesn't really seem appropriate to claw back miles if someone had a card for 11 months and closed it. I doubt amex would do this because they would inevitable burn legitimate customers and create a PR problem. 


I agree with you. If you make huge purchase and return or use someone elses code those are legit reasons to take someone's points back.  Taking people points who close it at 11 months and they will have a problem.  

Message 43 of 83
yfan
Valued Contributor

Re: American Express clamps down on bonus 'abusers'


@Anonymous wrote:

Are you an attorney? If not I think even defending a coming class action lawsuit for something like this would cause Amex to lose more than they gain.   


No, I'm not an attorney. I am however capable of looking up US code. Can you tell me under what law (either code or case law) you think this sort of a lawsuit can stand outside of contract law? Amex won't have anything to defend against because no attorney waste their time trying to certify a class. But for a moment assuming they did, Amex won't spend money on defense to just win this one case. They will do so to permanently establish their right to do this and far more broader things (which will be the likely outcome if Amex wins such a case) in the future. And the other lenders will help them.

 

I understand that we differ here. Time will tell who's right.

 


@Anonymous wrote:

 

Anyway there is language in the terms that if you cancel in the first 12 months.  So if you wait until the second it hits12 months and cancel what are they going to do?  


As I said, they won't need to wait 12 months to see if spending slows down significantly on a card after the requisite bonus spend. They can rescind or retract the bonus well before 12 months. Also, if someone does keep up their bonus level spending for a year and pays the AF, I'm sure Amex will be content with that. That being said, "closing withinin 12 months" is only one of the criteria they outline (and under a "for example" type heading at that) out of many non-exclusive ones. That means you don't just have to meet one of those criteria, you have to meet all of them plus any they determine appropriate to show that you're not merely bonus chasing.

Message 44 of 83
Anonymous
Not applicable

Re: American Express clamps down on bonus 'abusers'


@red259 wrote:

@Anonymous wrote:

@yfan wrote:

@Anonymous wrote:
Thereare always class action suits out there waiting to happen.  You can slow down spending if you want to.  Unless they say you have to spend 2500 a month for 12 months they can't just take your points away.  The agreement says I have to spend 2000 dollars in 3 months.  If they want me to spend more put it in the agreement.  I will spend my money and be on my way.  An Amex Platinum would be terrible to have after the first year.  Really they should make the cards better to keep for multiple years.   Second year all I get is 1 percent return a 200 dollar travel credit and a 550 dollar fee.  Who would want to keep that card?   

 

 


The agreement also now says they can take it away if they in their sole discretion determine that you got the card just to game the bonus. As I say, they will do it and you are free to try a class action. This dog won't hunt.


Are you an attorney?  I have received 30k in the last year due to class action lawsuits.  Someone was arguing with Bosch being not liable in a lawsuit and low and behold Bosch settled and they sent me 350 dollars. If Amex wants to take my points away they better lawyer up.   

 

Anyway there is language in the terms that if you cancel in the first 12 months.  So if you wait until the second it hits12 months and cancel what are they going to do?  


Woah. Hold on. I didn't read the whole thread but I certainly hope there are not people on here telling people they have to pay the AF after the first year in order to keep their points. That most certainly is not true! You simply need to keep the card open until the one year mark. Amex is not requiring people to pay the AF after the first year is complete in order to keep their points. The language used pretty much makes clear that is not their intent. 


No not pay the annual fee. If you cancel within 30 days after the fees hits they will refund the fee. 

Message 45 of 83
red259
Super Contributor

Re: American Express clamps down on bonus 'abusers'


@yfan wrote:

@Anonymous wrote:

Are you an attorney? If not I think even defending a coming class action lawsuit for something like this would cause Amex to lose more than they gain.   


No, I'm not an attorney. I am however capable of looking up US code. Can you tell me under what law (either code or case law) you think this sort of a lawsuit can stand outside of contract law? Amex won't have anything to defend against because no attorney waste their time trying to certify a class. But for a moment assuming they did, Amex won't spend money on defense to just win this one case. They will do so to permanently establish their right to do this and far more broader things (which will be the likely outcome if Amex wins such a case) in the future. And the other lenders will help them.

 

I understand that we differ here. Time will tell who's right.

 


@Anonymous wrote:

 

Anyway there is language in the terms that if you cancel in the first 12 months.  So if you wait until the second it hits12 months and cancel what are they going to do?  


As I said, they won't need to wait 12 months to see if spending slows down significantly on a card after the requisite bonus spend. They can rescind or retract the bonus well before 12 months. Also, if someone does keep up their bonus level spending for a year and pays the AF, I'm sure Amex will be content with that. That being said, "closing withinin 12 months" is only one of the criteria they outline (and under a "for example" type heading at that) out of many non-exclusive ones. That means you don't just have to meet one of those criteria, you have to meet all of them plus any they determine appropriate to show that you're not merely bonus chasing.


I have not seen anywhere the suggestion that Amex will pull points if people don't keep spending on their cards for an entire year or if they don't pay the AF for the following year. I'm not sure if that is what you are suggesting or maybe I misconstrued what you wrote. 

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 46 of 83
Anonymous
Not applicable

Re: American Express clamps down on bonus 'abusers'


@yfan wrote:

@Anonymous wrote:

Are you an attorney? If not I think even defending a coming class action lawsuit for something like this would cause Amex to lose more than they gain.   


No, I'm not an attorney. I am however capable of looking up US code. Can you tell me under what law (either code or case law) you think this sort of a lawsuit can stand outside of contract law? Amex won't have anything to defend against because no attorney waste their time trying to certify a class. But for a moment assuming they did, Amex won't spend money on defense to just win this one case. They will do so to permanently establish their right to do this and far more broader things (which will be the likely outcome if Amex wins such a case) in the future. And the other lenders will help them.

 

I understand that we differ here. Time will tell who's right.

 


@Anonymous wrote:

 

Anyway there is language in the terms that if you cancel in the first 12 months.  So if you wait until the second it hits12 months and cancel what are they going to do?  


As I said, they won't need to wait 12 months to see if spending slows down significantly on a card after the requisite bonus spend. They can rescind or retract the bonus well before 12 months. Also, if someone does keep up their bonus level spending for a year and pays the AF, I'm sure Amex will be content with that. That being said, "closing withinin 12 months" is only one of the criteria they outline (and under a "for example" type heading at that) out of many non-exclusive ones. That means you don't just have to meet one of those criteria, you have to meet all of them plus any they determine appropriate to show that you're not merely bonus chasing.


They can't enforce what saying about spending slowing down.  That is ridiculous and they would be sued and easily lose.  You seem like the guy who told me there wouldn't be a class action lawsuit against Bosch and if someone was stupid enough to do one they would lose.  And then I got a check from Bosch for 350 dollars last month.  

 

I would bet 90 perent  plus of people's spending slows down after they meet the bonus.  Even people who keep the card for years. You are trying to meet a bonus you spend more that is the intent of the required spending.  To make you spend more than you would usually do.  Otherwise they wouldn't have a spend requirement. 

 

 There are a ton of class actioin suits And the big banks have had suits against them many times before and lost millions upon millions.  If they tried something as stupid as you suggest there is no way they wouldn't lose. 

Message 47 of 83
yfan
Valued Contributor

Re: American Express clamps down on bonus 'abusers'


@red259 wrote:

I have not seen anywhere the suggestion that Amex will pull points if people don't keep spending on their cards for an entire year or if they don't pay the AF for the following year. I'm not sure if that is what you are suggesting and maybe I misconstrued what you wrote. 


I am suggesting that under the new rules, that is one way they can detect people who are only interested in the bonus (which the new rules are trying to deal with). I certainly don't know that this will be the definitive or exclusive mechanism for doing so; I just think it is one of the avenues they can use.

 

I think most people are making a mistake by going straight to the "for example" part of the rules change rather than concentrating on what those "for example" rules are there to serve, and that is this line in the policy: If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with the welcome bonus offer in any way or that you intend to do so we may not credit bonus miles to your account. We may also cancel this Card account and other Card accounts you may have with us. The "for example" parentheses that is inserted in the middle is merely to give a few nonexclusive examples of what may indicate such behavior.

Message 48 of 83
Anonymous
Not applicable

Re: American Express clamps down on bonus 'abusers'

If they did what you suggest not only would they lose a huge lawsuit but their commercial business would be destroyed.  It is ridiculous to think that anyone has same spending pattern after meeting a bonus.  If you started taking peoples bonus away for not keeping up with spending the sign up bonus pace the entire year and no one will sign up for you card for the bonuses anymore.  What you are stating is ridiculous. 

 

On a different note I wonder what the airlines who exclusive agreements with Chase and Amex are going to think when they stop getting so many  miles purchases from Chase and Amex due to rules like 5/24 and once in a lifetime awards and the other techniques they are using to discourage people from getting their cards.  Maybe someone like Bank of America or Wells Fargo could take them over and enter the premium card market  

Message 49 of 83
red259
Super Contributor

Re: American Express clamps down on bonus 'abusers'


@yfan wrote:

@red259 wrote:

I have not seen anywhere the suggestion that Amex will pull points if people don't keep spending on their cards for an entire year or if they don't pay the AF for the following year. I'm not sure if that is what you are suggesting and maybe I misconstrued what you wrote. 


I am suggesting that under the new rules, that is one way they can detect people who are only interested in the bonus (which the new rules are trying to deal with). I certainly don't know that this will be the definitive or exclusive mechanism for doing so; I just think it is one of the avenues they can use.

 

I think most people are making a mistake by going straight to the "for example" part of the rules change rather than concentrating on what those "for example" rules are there to serve, and that is this line in the policy: If we in our sole discretion determine that you have engaged in abuse, misuse, or gaming in connection with the welcome bonus offer in any way or that you intend to do so we may not credit bonus miles to your account. We may also cancel this Card account and other Card accounts you may have with us. The "for example" parentheses that is inserted in the middle is merely to give a few nonexclusive examples of what may indicate such behavior.


Its not even close to saying that. If someone signs up for a card. Meets the spend legitimately and doesn't spend another dime on the card and doesn't close the card in the first 12 months I can assure you they are keeping their points. It most certainly is not abuse, misuse or gaming with the welcome bonus offer to spend the required amount of money and then not use the card. 

;
Starting Score: EQ: 714, TU 684
Current Score: EQ: 725 7/30/13, TU 684 6/2013, Exp 828 5/2018, Last App 8/5/17
Goal Score: 800 (Achieved!) In garden until Sepetember 2019
Message 50 of 83
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