@Anonymous wrote:
Iv been seeing a lot of people getting the 2015 MSD in the last few days . I thought I'd let you all know that you can easily get Amex to make it 2014 . Chat online through your account and tell them you noticed the 2015 date and would like your online account and card to reflect the correct year (2014) . They'll fix the online account within 2 days and send you a new card within a week .
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You are now chatting with Scott.
Scott: Hi, welcome to American Express Chat. My name is Scott. How can I help you today?
you: Hello... I just received my card today and activated it. I notice it says Member Since Date of 2015. Shouldn't it be 2014? It was approved on 12/26 I even made a purchase on 12/29. Just curious, thanks.
Scott: I will surely check this for you.
Scott: Please do not worry at all.
Scott: Am I chatting with TRC_WA?
you: yes.
Scott: Thanks for the confirmation.(smile)
you: 
Scott: I can see that your card was approve in last days of the December that is why on your card has the member since 2015.
you: So it can't be changed to 2014?
Scott: If you wish then I Can submit the request from here.
you: I'd appreciate that.
Scott: Sure.
Scott: One moment please.
Scott: Thank you for waiting.
Scott: Please provide your phone number.
you: 555-867-5309
Scott: Thank you so much.(smile)
Scott: I have submitted the request from here and your confirmation number is XXXXXX
Scott: Anything else for me because I'd be happy to help?
you: Will I be getting an email or a letter or something?
you: I didn't think this was all that difficult. I've seen multiple reports of members getting their dates changed when December new accounts.
Scott: You will receive the new card with new member since date.
you: Oh ok, so a new card is on the way then?
Scott: Yes.
you: Thanks a lot, you've been a great help.
Just got my email with my new card notification and the website has updated to MSD 2014... Thanks for the tips!
I called the phone number looking for Jenny.
@Anonymous wrote:Interesting. Amex has a rep for VERY thorough and well organized record keeping. It's surprising that they couldn't find her account info. Maybe she just ran in to a new crop of CSR's who don't know how to use the database.
Maybe so! I was confused when my mom handed me the phone to verify MY credentials for updating her MSD.... because they were pulling my account that she's an AU on 
not her original accounts.
It was abit of back and forth, CSR's were nice and patient and we got passed higher up in the chain to a point where they couldn't find the info and just filled out the request form for her. I'll have to report back in a 9-12 business days as to the outcome, unless of course they figure this out before that timeframe.
The 9-12 feels like the 7-10 for CC apps that'll just deny at the end 
Not necessarily I was told 9-12 days via chat, it took about 5-7 days but was done with no issues. Waiting sucks but give it a little time
I was told 9-12 days via chat, it took about 5-7 days but was done with no issues. Waiting sucks but give it a little time
@Anonymous wrote:
Not necessarily
Concurred! Waiting does blow.... glad yours worked out sooner HF!