@longtimelurker wrote:
@Ghoshida wrote:Trying to suck more money from customers while not correcting a broken reward calculator for more than 5 months.
Now that's what I call excellent customer service.
But, but... an Amex CSR told me yesterday that they always provide excellent service to their valuable customers! Maybe their own definition of excellent
Or their definition of "valuable", i.e. paying $450 in annual fees 
Others are nothing but reward mooch.