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Amex Gold Retention Offer

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Frequent Contributor

Amex Gold Retention Offer

Hello,

 

My annual fee is coming up on my Amex Gold card so I called the Amex retention line and I was pretty direct I said "My annual anniversary is coming up soon and I noticed that the annual fee went up on the Gold card, can you check if I have any spending offers?" and the guy on the other end said "Let me see if your account has any offers available" and came back offering either get $75 or 10k MR points after spending $1500 in 3 months. I accepted the 10k MR points since it's potentially worth up to $200. It seems to me that these reps don't have the power to make up and offer and it's all up to the system whether or not your account has offers that are already attached to it even before you call.

 

We chatted a little about retention offers and the rep seemed very knowledgeable even though he was obviously speaking from overseas. He mentioned that each card has it's own cycle so just because you got a retention offer on one card doesn't mean you can't get an offer on another in a couple of months or so. I also discussed the green card and if there is any upgrade coming to it and he agreed by saying it's a hard sell given that it offers nothing and has an annual fee but he said he doesn't know about any upgrades in the meantime.

 

Regarding my Amex relationship I have 6 revolvers and 2 charge cards and I don't have a lot of spend anyways but most of it goes on my Amex cards. With that being said I spent around 3k on the gold card in my first year and 2k of that happened early on to hit the sign up bonus.

 

Regards.





Message 1 of 11
10 REPLIES 10
Frequent Contributor

Re: Amex Gold Retention Offer


@patoot10 wrote:

I also discussed the green card and if there is any upgrade coming to it and he agreed by saying it's a hard sell given that it offers nothing and has an annual fee but he said he doesn't know about any upgrades in the meantime.


I have an ancient "Classic" Green card, it has a $55 AF rather than the current $99. I called yesterday about it and they gave me a $50 for 1k spend in 3 months, which will almost offset the AF, and since my anniversary isn't until August I could still cancel before then. I too am curious about the rumored update, I didn't ask and they didn't mention anything on the call.

Current Score: Mar 2019: EX FICO8 779, TU FICO8 800, EQ FICO 780, TU Vantage 773, EQ Vantage 786
AoOA: closed: 35 years, open: 24 years; AAoA: 11.8 years; Inquiries: 2019: 2, 2018: 3; No BK ever, 1 30 day late in 2013
Amex Gold, Amex Green, Amex Blue, Amex ED, Amex Delta Gold, Amex Hilton Surpass, BoA Platinum Plus, Chase Slate, Chase Amazon, Chase CSP, Sync Lowes, Sync JC Penney - total CL 129k
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Message 2 of 11
Frequent Contributor

Re: Amex Gold Retention Offer

Congratulations on the retention offer! Amex has always been the best at giving them for every single one of my cards. I'm hoping for a similar generous offer for my Platinum very soon.

Message 3 of 11
Valued Contributor

Re: Amex Gold Retention Offer

That’s pretty much the same offer I got when I renewed mine last year. I’ve since put it on heavier rotation so I’m hoping for a nicer offer next time around.
Message 4 of 11
Frequent Contributor

Re: Amex Gold Retention Offer

The idea of a retention offer is that at the very least you almost break even on a card and getting that retention offer makes the card issuer pay you to keep it (technically)

 

If there is a card with $100 annual fee and zero benefits and they offer $80 retention offer it doesn't make sense to accept the retention offer or keep the card because you are still yielding -ve value on the card annualy and you don't want to get an offer on a lousy card only to not be able to get an offer on a good card later because you have been getting a lot of offers lately or whatever their analogy

 

That's my personal view on retention offers and why you should consider the numbers even if you are getting a retention offer





Message 5 of 11
Frequent Contributor

Re: Amex Gold Retention Offer

I'm on the phone with them right now and they're just repeating to me what I already know about the card to keep it... 

 

Gonna see what they're going to offer me. 

 

Just got offered 10K points for $1,500 spend. 

 

EASY! 

Cap1 Quicksilver || Amex Gold || Amex BCP || Discover IT || Chase FU || BofA Travel || FNB Omaha Platinum Visa

Message 6 of 11
Frequent Contributor

Re: Amex Gold Retention Offer

The lady kind of called me out on using the cards benefits, lol. 

 

"You seem to use the card." 

 

So I had to hit her with the, "Is there anything else you can do for me?" 

 

 

Cap1 Quicksilver || Amex Gold || Amex BCP || Discover IT || Chase FU || BofA Travel || FNB Omaha Platinum Visa

Message 7 of 11
Valued Contributor

Re: Amex Gold Retention Offer

Mine just reached the 12 month mark, and the first AF hit. So I've been thinking about calling in for one. I wouldn't say no to 10K Points.

Wasn't planning on it initially,but then they stopped allowing the satement credit on AA Gift card purchasees, so gotta get a comp some other way.






Message 8 of 11
New Member

Re: Amex Gold Retention Offer

I guess you got the PRG card last year. How much is the annual fee charged ? 195$ or 250$ ? 

 

I have applied for PRG last June and annual fee is due next statement. But when I checked with customer care via chat in app/call , I get conflicting answers. 

Message 9 of 11
New Member

Re: Amex Gold Retention Offer


@patoot10 wrote:

Hello,

 

My annual fee is coming up on my Amex Gold card so I called the Amex retention line and I was pretty direct I said "My annual anniversary is coming up soon and I noticed that the annual fee went up on the Gold card, can you check if I have any spending offers?" and the guy on the other end said "Let me see if your account has any offers available" and came back offering either get $75 or 10k MR points after spending $1500 in 3 months. I accepted the 10k MR points since it's potentially worth up to $200. It seems to me that these reps don't have the power to make up and offer and it's all up to the system whether or not your account has offers that are already attached to it even before you call.

 

We chatted a little about retention offers and the rep seemed very knowledgeable even though he was obviously speaking from overseas. He mentioned that each card has it's own cycle so just because you got a retention offer on one card doesn't mean you can't get an offer on another in a couple of months or so. I also discussed the green card and if there is any upgrade coming to it and he agreed by saying it's a hard sell given that it offers nothing and has an annual fee but he said he doesn't know about any upgrades in the meantime.

 

Regarding my Amex relationship I have 6 revolvers and 2 charge cards and I don't have a lot of spend anyways but most of it goes on my Amex cards. With that being said I spent around 3k on the gold card in my first year and 2k of that happened early on to hit the sign up bonus.

 

Regards.


I guess you got the PRG card last year. How much is the annual fee charged ? 195$ or 250$ ? 

 

I have applied for PRG last June and annual fee is due next statement. But when I checked with customer care via chat in app/call , I get conflicting answers. 

Message 10 of 11
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