Amex Gold and POT

[EAJuggalo]

Just looking at my Gold statement this morning and see I've got almost $400 in POT balances which I've never used before.  It also appears that I didn't get 4x MR for a $160 dinner charge last week.  I'm wondering if that is related to it automatically being put into POT and that negates the bonus MR?  Do you guys leave the POT on automatic or manual?

[kdm31091]

I don't think the POT would negate the bonus points. I have heard that the 4x dining is sometimes flaky, so I would say it's more likely that issue.

[Priory_Man]

My POT is set to manual, I cant say for certain if that is the cause of your 4x not showing, but I haven't had an issue with mine as of yet.
More than likely just a miss coding, try having a chat session with a CSR online and see if they can change it to reflect the correct coding to get the 4x.

[EAJuggalo]

I think I found the culprit in the missing 4x.  It's apparently a known issue with whatever payment processor that puts TST* in the name of the business.  No idea who it is, I can't find anything online that says and no mention of it here at MF.  If it was a few dollar charge I wouldn't worry too much about it but it was a $160 dinner, I want those points, especially when I'm trying to use MR to get my family to Disneyworld next winter.

[CramEiko]

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@EAJuggalo wrote:

Just looking at my Gold statement this morning and see I've got almost $400 in POT balances which I've never used before.  It also appears that I didn't get 4x MR for a $160 dinner charge last week.  I'm wondering if that is related to it automatically being put into POT and that negates the bonus MR?  Do you guys leave the POT on automatic or manual?

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If you don't see it pop up just call the number on the back of your card. AMEX will handle it. Unless the resturant is coded wrong. If it's just a fluke no biggie. I was missing a $10 credit for eating at Shake Shack out of LAX airport last Oct/Nov and AMEX looked into it and credited the missing $10 credit wich is part of the $120 Dining Credit on Gold. Though it all stared in 10/18 it's @ $120 again 01/19.

Good Luck!