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Amex MR changes to point availability and display.

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Senior Contributor

Re: Amex MR changes to point availability and display.

If only Citi would get with it.  Seems the only card that show my earnings on per transaction is the Premier...

Message 11 of 18
Valued Contributor

Re: Amex MR changes to point availability and display.

Is this working properly for anyone?

 

It's a mess on my account, paid one day after closing, the points are still all over the place, some given, some pending, none pending payment.

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Message 12 of 18
Frequent Contributor

Re: Amex MR changes to point availability and display.

I'm with you Fortified, I'm pretty sure my numbers are all way off and I can't make heads or tails of it.
Message 13 of 18
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Valued Contributor

Re: Amex MR changes to point availability and display.


@FortifiedHM wrote:

Is this working properly for anyone?

 

It's a mess on my account, paid one day after closing, the points are still all over the place, some given, some pending, none pending payment.


points disappear once a card closes for the month for 1-2 days. Once the card closes the points disappear from the pending category and appear under available upon payment 1-2 days later.  Then once you pay theres a day lag before they are added to available.

 

I personally like the change but also hate it at the same time. Its much more confusing to understand at first then the old way it was displayed





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Message 14 of 18
Super Contributor

Re: Amex MR changes to point availability and display.


@Shadowfactor wrote:

@FortifiedHM wrote:

Is this working properly for anyone?

 

It's a mess on my account, paid one day after closing, the points are still all over the place, some given, some pending, none pending payment.


points disappear once a card closes for the month for 1-2 days. Once the card closes the points disappear from the pending category and appear under available upon payment 1-2 days later.  Then once you pay theres a day lag before they are added to available.

 

I personally like the change but also hate it at the same time. Its much more confusing to understand at first then the old way it was displayed


Hopefully they're still working out the bugs. I don't know why it is so difficult for Amex to streamline point display and processing, but I guess they're trying.

Message 15 of 18
Valued Contributor

Re: Amex MR changes to point availability and display.



@Shadowfactor wrote:

@FortifiedHM wrote:

Is this working properly for anyone?

 

It's a mess on my account, paid one day after closing, the points are still all over the place, some given, some pending, none pending payment.


points disappear once a card closes for the month for 1-2 days. Once the card closes the points disappear from the pending category and appear under available upon payment 1-2 days later.  Then once you pay theres a day lag before they are added to available.

 

I personally like the change but also hate it at the same time. Its much more confusing to understand at first then the old way it was displayed


I know thats what it "suppose" to work, It is just not working as "supposed".

 

First, my "pending points" after statement closure is inaccurate, it missed 2 transactions.

Then, the "pending points" are still there and was not moved to "available upon payment", even 7 days after the statement closure.

Then, about 40% of the points show up on my balance, and they are not deducted from "pending points"

Lastly, all my transactions now appear twice on the list, one says pending, the other says earned.

 

I do like what they are trying to do. But currenly, it....... left a lot to be desired.

 

Screenshot_2019-07-22 American Express - Rewards Summary.png

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Message 16 of 18
Valued Contributor

Re: Amex MR changes to point availability and display.

IDK, I don't like watching water boil so I just let the points land where they may. 






Message 17 of 18
Frequent Contributor

Re: Amex MR changes to point availability and display.

There have been some reports that “Pending” have been showing inaccurate numbers recently. I had 3k randomly sitting in it a week ago that disappeared without being applied to my available balance. Several others have reported this.

It must be something they are tweaking behind the scenes while trying to get points to post quicker.
Message 18 of 18
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