In March 2021, I opened up an Amex Gold. POT was already activated, so I deactivated on the very first day. Im May 2022, I saw a promo to activate POT for 20k points. I activated and after a few days of activating, I also received a physical letter with the same promo. I ignored it since I already activated the POT. I've called numerous times and it's been escalated 3+ times over calls and chats since those points never showed. Today I called to re-re-re-re(lost count)follow up and countless chat sessions and phone calls asking about it. They stated that since I once had it activated in March 2021, this makes me not eligible. I said, once the account was opened, the POT was automatically turned on, I turned it off on day 1. I said, so this "promo" would automatically make everyone ineligble, since it's automatically turned on. She stated that it's that way on the business plat and personal gold (the 2 charge cards I have). She said some other charge cards are not automatically turned on. I said, but this was a targeted offer on my Gold card. She still said I'm not eligble. SMH, not happy with Amex right now. Do you guys think I should try a different person? She claims that the past escalations went to review and said I'm not eligible. I did also ask why they didn't notify me or call me, since I initiated the review, she said they didn't have to. Kind of mind boggled as I wasn't being rude or offensive. I kindly asked about my previous escalations.
@jcooks When you call again, don't bother mentioning that POT was already activated when the card arrived, and you deactivated it. Your call should be asking when the 20k MR points will show up in your account. Good luck!
@Gunnerboy wrote:@jcooks When you call again, don't bother mentioning that POT was already activated when the card arrived, and you deactivated it. Your call should be asking when the 20k MR points will show up in your account. Good luck!
Not sure how savy that recomendation is. The minumum wage level care rep could see the full account and the customer requested reviews at a glance and can only put in for yet another review.
The best chance would be to try to escalate to someone who could actually change the review but in this economy I doubt they are willing.
You're trying to get 20K points for clicking a button on a website. If it was for redirected spend I'd be pretty mad, but for this I think I'd just let it go.
@MrDisco99 wrote:You're trying to get 20K points for clicking a button on a website. If it was for redirected spend I'd be pretty mad, but for this I think I'd just let it go.
Trying to only get what was offered to me. Regardless of how little I had to do to get it, I was offered it and am not getting the offer. I don't see the logic on this. This "promo" is to get people to turn on POT so they can somehow carry over a balance. It's marketing to try to get people to pay interest. I played by their rules, I'm not finding any loop holes.
