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Amex Platinum Reinstatement- how long does this take

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Anonymous
Not applicable

Amex Platinum Reinstatement- how long does this take

I am awaiting reinstatement of my card and it has been 3 weeks since they approved the reinstatement, maybe more.  Does it usually take this long? 

Message 1 of 6
5 REPLIES 5
ojefferyo
Valued Contributor

Re: Amex Platinum Reinstatement- how long does this take

That seems quite long, give them a call and see what's going on.

Amex Platinum, Amex Hilton HHonors Surpass, Chase Southwest Premier, Chase Marriott Rewards Premier, Discover IT, Sony Visa, Barclay Arrival+ MC, Cabela Visa, Walmart SC, Amazon SC, Kohls, Diners Club Premier, PayPal Credit, PenFed Platinum Reward Visa, PenFed PLOC, Chase Ritz Carlton, Citi TY Premier, Amex BCP, Discover Miles, Care Credit, Blue Nile SC, iComfort SC, Cap1 Venture, Chase Hyatt, Lowes, US Bank Cash+, Citi Costco Visa
Message 2 of 6
Anonymous
Not applicable

Re: Amex Platinum Reinstatement- how long does this take

When I call them they just keep saying it is in  process and I will receive the card first week of June. I need to call a special number to even get that info. When I call the regular number they don't seem to know what I am talking about.  I just hope they don't change their mine. They sent me 2 letters confirming this but still- it's not over until my card is back....

Message 3 of 6
sjt
Senior Contributor

Re: Amex Platinum Reinstatement- how long does this take


@Anonymous wrote:

I am awaiting reinstatement of my card and it has been 3 weeks since they approved the reinstatement, maybe more.  Does it usually take this long? 


Did you close your card or did Amex. If the later how did you get them to reinstate.

American Express: Platinum Charge, Optima, Business Gold, Delta Business Reserve, Business Cash, Business Plus
Barclays: Arrival+ WEMC
Capital One: Savor WEMC, Venture X Visa Infinite
Chase: Freedom U Visa Signature, CSR Visa Infinite
Citibank: AAdvantage Platinum WEMC
Elan/US Bank: Fidelity Visa Signature
Credit Union: Cash Back Visa Signature
FICO 08: Score decrease between 26-41 points after auto payoff (11.01.21) FICO as of 12.24, EX: 813 / EQ: 825 / TU: 818
Message 4 of 6
birjest
Frequent Contributor

Re: Amex Platinum Reinstatement- how long does this take

Maybe I can shed some light on this.  When I retired my the navy last year, I was expected to go right back into the workforce.  NOT!!!  I kept AMEX in the loop to let them know that, my income has dropped significantly, and that I was not able to pay my bill in full.  Yes, I know it is a charged card, and I hated to be in this situation.  Well, fast forward to January this year, AMEX refer my account to an attorney and it was fortunante that I was able to gain employment, for the sole purpose of paying off my AMEX account: $14,500. 

The good news:  the attorney expressed to me that, AMEX want to retain me as a card member.

Once my account is paid off (paying $1200 a month) in December, I will get a letter from AMEX re-instating me within 30-45 days. I keep the same account number, and it will be my platinium card.  However, I am going to downgrade to a PRG.  I dont traveled as much as I used to when I was in the navy.

Hope this help!!!!


5/30/15 EQ 596; TU 605; EX 580.
12/18/17 EQ 646; TU 660; EX 674.
7/30/23 EQ 708; TU 703; EX 721.
Message 5 of 6
sjt
Senior Contributor

Re: Amex Platinum Reinstatement- how long does this take


@birjest wrote:

Maybe I can shed some light on this.  When I retired my the navy last year, I was expected to go right back into the workforce.  NOT!!!  I kept AMEX in the loop to let them know that, my income has dropped significantly, and that I was not able to pay my bill in full.  Yes, I know it is a charged card, and I hated to be in theis situation.  Well, fast forward to January this year, AMEX refer my account to an attorney and it was fortunante that I was able to gain employment, for the sole purpose of paying off my AMEX account: $13,500.  The good news:  the attorney expressed to me that, AMEX wanted to retain me as a card member.

Once my account is paid off (paying $1200 a month) in December, I will get a letter from AMEX re-instating me within 30-45 days. I keep the same account number, and it will be my platinium card.  However, I am going to downgrade to a PRG.  I dont traveled as much as I used to when I was in the navy.

Hope this help!!!!


It's good to hear that Amex will work with folks and reinstate card membership.

American Express: Platinum Charge, Optima, Business Gold, Delta Business Reserve, Business Cash, Business Plus
Barclays: Arrival+ WEMC
Capital One: Savor WEMC, Venture X Visa Infinite
Chase: Freedom U Visa Signature, CSR Visa Infinite
Citibank: AAdvantage Platinum WEMC
Elan/US Bank: Fidelity Visa Signature
Credit Union: Cash Back Visa Signature
FICO 08: Score decrease between 26-41 points after auto payoff (11.01.21) FICO as of 12.24, EX: 813 / EQ: 825 / TU: 818
Message 6 of 6
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