So, I applied and approved for the AMEX Platinum a week ago. I got the card and used it for a couple of purchases. Last night I got an email from Amex that there is a security concern, and possible fraud. I call, speak to a rep and verify everything.. He asked if I created the application, and I replied yes. We talked and he looked into the system, and verifies a few things. He calls me back on my phone to verify my identity. All this, because to the best of my understanding fraud is on the rise.. I just found all of this odd, as there were no charges outside of my purchases. Could this have been a random pull from their security team or something?
I'm not certain many people haven't gotten a call from them with first membership on a charge card.
Seriously happened two transactions in on the first day on my Zync, and have heard of many others report similarly. Business as usual, nothing to worry about.
My first (from Amex's pov, I had an Amex 30 years ago that they long since lost record of) card was a Plat. Never had any calls or security emails from them and I've used it heavily from the start.
OP, same thing happened to me the first week I got my Plat. I was already traveling and it set off fraud alerts. Called them and they said I had to get paperwork notarized for proof of identity and then fax it in. Was a hassle.
I've had a few more fraud alerts since then, but only had to call in to verify instead of faxing notirized paperwork. So much for a travel card.
I had a very similar experience when I applied and was approved for the PRG and BCP last year. I've been a member since 2004 and that was the first time I felt like I was jumping through hoops to verify my identity.
I had my Platinum card for a couple weeks now. I have been travelling all over USA and Mexico right now. And I have not had any alerts with them yet! I hope we can keep it that way lol But I did cal land tell them I was going to be travelling. Just in case.