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I got an email last week that my renewal card was shipped, which included a link on tracking the new card. Last Thursday, it reported as delivered. When I got home, no card in the mail. Gave it a few days in case a neighbor got it, maybe it was moved to basket of older mail, or in another place, etc. Looked around a day or 2 later, no trace of it.
Got on chat. First thing CSR said after saying good morning and how can I help you is that they see I am getting a new card and should receive it by 11/15. I said that's the reason for my inquiry. She said there are numerous calls on the topic and it is due to a system issue erroneously reporting the card was shipped and then delivered.
If anyone is expecting a new Amex very soon, you might run into this.
@Anonymous wrote:I got an email last week that my renewal card was shipped, which included a link on tracking the new card. Last Thursday, it reported as delivered. When I got home, no card in the mail. Gave it a few days in case a neighbor got it, maybe it was moved to basket of older mail, or in another place, etc. Looked around a day or 2 later, no trace of it.
Got on chat. First thing CSR said after saying good morning and how can I help you is that they see I am getting a new card and should receive it by 11/15. I said that's the reason for my inquiry. She said there are numerous calls on the topic and it is due to a system issue erroneously reporting the card was shipped and then delivered.
If anyone is expecting a new Amex very soon, you might run into this.
Amex sending another email explaining might be a good idea!
Update: still haven't received the new card.
Anyone else having an expiration date in November on any of their Amex cards still waiting for a new card with 11 days left before the card expires?
@Anonymous what is the status on the tracker?
Does it show cards were mailed and have they updated in mobile wallet (can't remember if you finally broke and decided to try that witchcraft)
Mine was replaced twice, both times it updated before being shipped, and tracker was fairly accurate
If I click the link, I see this:
Why do you need to replace your Card?
Lost Card
Stolen Card
Damaged Card
Never Received Card
Your previously issued Card will be canceled and you’ll receive a replacement with a new Card number.
Name Change
Incorrect Name
They probably didn't even ship it yet.
I guess you can just ask for a replacement or you could use chat and figure out if they shipped it or not.
@Anonymous wrote:Update: still haven't received the new card.
Anyone else having an expiration date in November on any of their Amex cards still waiting for a new card with 11 days left before the card expires?
I'm surprised they didn't overnight it to you after they found a glitch.
Agreed. I should have received the card by now.
Called Amex and the CSR said I should have received the card by now. They went ahead and processed a replacement card expedited.
A couple of surprises:
(1) When I called, the automated service said based on online activity, I was having an issue with a replacement card and gave me the option to handle via the automated service. I declined and decided to speak with someone. They knew my issue when I called so their automated phone system is integrated with the online system.
(2) I asked if I could keep my card number and get a new card even though the replacement is considered a lost card. The answer was yes. They disabled the lost card so that it cannot be activated and will disable my current card when the new one is activated.
Of course, before I can get off the phone, I was reminded I have an option to upgrade to the preferred card, and would receive a $150 SUB if I spend $1,000 in 3 months.
Could this also happen to new account? I approved on Monday and I can't create my account to check on when I will get my card until I get my permanent card...
@raisemysc0re wrote:Could this also happen to new account? I approved on Monday and I can't create my account to check on when I will get my card until I get my permanent card...
I would suppose so, provided that it was not activated by someone other than you. They would be able to disable the lost card and ship another one with the same number. But you might have to ask for that option.