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Amex Renewal Cards Report Delivered

CardNut
Valued Contributor

Amex Renewal Cards Report Delivered

I got an email last week that my renewal card was shipped, which included a link on tracking the new card. Last Thursday, it reported as delivered. When I got home, no card in the mail. Gave it a few days in case a neighbor got it, maybe it was moved to basket of older mail, or in another place, etc. Looked around a day or 2 later, no trace of it. 

 

Got on chat. First thing CSR said after saying good morning and how can I help you is that they see I am getting a new card and should receive it by 11/15. I said that's the reason for my inquiry. She said there are numerous calls on the topic and it is due to a system issue erroneously reporting the card was shipped and then delivered. 

 

If anyone is expecting a new Amex very soon, you might run into this. 

Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 1 of 10
9 REPLIES 9
longtimelurker
Mega Contributor

Re: Amex Renewal Cards Report Delivered


@CardNut wrote:

I got an email last week that my renewal card was shipped, which included a link on tracking the new card. Last Thursday, it reported as delivered. When I got home, no card in the mail. Gave it a few days in case a neighbor got it, maybe it was moved to basket of older mail, or in another place, etc. Looked around a day or 2 later, no trace of it. 

 

Got on chat. First thing CSR said after saying good morning and how can I help you is that they see I am getting a new card and should receive it by 11/15. I said that's the reason for my inquiry. She said there are numerous calls on the topic and it is due to a system issue erroneously reporting the card was shipped and then delivered. 

 

If anyone is expecting a new Amex very soon, you might run into this. 


Amex sending another email explaining might be a good idea!

Message 2 of 10
CardNut
Valued Contributor

Re: Amex Renewal Cards Report Delivered

Update: still haven't received the new card. 

 

Anyone else having an expiration date in November on any of their Amex cards still waiting for a new card with 11 days left before the card expires?

Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 3 of 10
Remedios
Moderator

Re: Amex Renewal Cards Report Delivered

@CardNut  what is the status on the tracker? 

Does it show cards were mailed and have they updated in mobile wallet (can't remember if you finally broke and decided to try that witchcraft)

 

Mine was replaced twice, both times it updated before being shipped, and tracker was fairly accurate 

Message 4 of 10
CardNut
Valued Contributor

Re: Amex Renewal Cards Report Delivered

If I click the link, I see this:

 

Order a Replacement Card

Why do you need to replace your Card?

Lost Card

Stolen Card

Damaged Card

Never Received Card

     Your previously issued Card will be canceled and you’ll receive a replacement with a new Card number.

Name Change

Incorrect Name

 

Misplaced your Card? Freeze your Card to limit its use until you find or replace it.
 
So the best option is to replace the card since it was not received. On Oct 22nd, the status was the card was delivered. I didn't receive it,  but a CSR informed me that was incorrect, it was not shipped yet and won't be until November and I should receive it by November 15th. 
 
If I order a replacement, my card # will change.
Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 5 of 10
Remedios
Moderator

Re: Amex Renewal Cards Report Delivered

They probably didn't even ship it yet.

I guess you can just ask for a replacement or you could use chat and figure out if they shipped it or not. 

Message 6 of 10
Trikoret
Valued Member

Re: Amex Renewal Cards Report Delivered


@CardNut wrote:

Update: still haven't received the new card. 

 

Anyone else having an expiration date in November on any of their Amex cards still waiting for a new card with 11 days left before the card expires?


I'm surprised they didn't overnight it to you after they found a glitch. 

Message 7 of 10
CardNut
Valued Contributor

Re: Amex Renewal Cards Report Delivered

Agreed. I should have received the card by now.

 

Called Amex and the CSR said I should have received the card by now. They went ahead and processed a replacement card expedited. 

 

A couple of surprises:

 

(1) When I called, the automated service said based on online activity, I was having an issue with a replacement card and gave me the option to handle via the automated service. I declined and decided to speak with someone. They knew my issue when I called so their automated phone system is integrated with the online system.

 

(2) I asked if I could keep my card number and get a new card even though the replacement is considered a lost card. The answer was yes. They disabled the lost card so that it cannot be activated and will disable my current card when the new one is activated. 

 

Of course, before I can get off the phone, I was reminded I have an option to upgrade to the preferred card, and would receive a $150 SUB if I spend $1,000 in 3 months.

Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 8 of 10
raisemysc0re
Frequent Contributor

Re: Amex Renewal Cards Report Delivered

Could this also happen to new account? I approved on Monday and I can't create my account to check on when I will get my card until I get my permanent card...

Chapter-13 filed 11/13 discharged 06/16
Starting MyFico Scores 09/16 - (EQ 630 | TU 581 | EX 592)
Current Scores 9/2021 - (EQ 805| TU 791 | EX 775)

Total CL 172+k

| | | | | | | | | | |
Message 9 of 10
CardNut
Valued Contributor

Re: Amex Renewal Cards Report Delivered


@raisemysc0re wrote:

Could this also happen to new account? I approved on Monday and I can't create my account to check on when I will get my card until I get my permanent card...


I would suppose so, provided that it was not activated by someone other than you. They would be able to disable the lost card and ship another one with the same number. But you might have to ask for that option. 

Scores, HPs/24 mos. (updated 01/13/21):
    Experian FICO Score 8 = 828, 1/24
    Experian FICO Score 9 = 813, 1/24
   TransUnion = 811, 1/24
    Equifax = 813, 0/24

Total 2020 rewards, incl. offers/deals = $1,388.00

Total CL: $247,000

Cards (hover over for CL | interest rate | Date Opened):
Message 10 of 10
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