Hi all,
About a month ago I accepted the upgrade offer on my account for a BCP from the BCE I've had about 5 years now.
I couldn't remember how much I needed to spend in 3 months or the exact terms. Normally I'm really good about taking a screenshot of everything but I didn't. Long story short, I highly recommend doing so as when I called in to ask how much to spend for the $150 bonus, they said I didn't have an upgrade offer. I explained that was why I accepted because I saw the offer and they couldn't find anything. They sent it to the "back office" for further research but she didn't sound hopeful.
I also have an offer to upgrade to Gold from Green and get 15,000 or so points. I asked if they could see that offer and no, they didn't see that either. The phone rep told me to be sure to screenshot it if I accept anything in the future.
She asked 3 times if I had an offer for $300 for the BCP and I said no, $150. She said she believed me since I wasn't asking for $300 but whether or not she believed me, I have no proof. Kind of sad really.
Has this happened to anyone? Did the back office fix it?
Thanks in advance to anyone who might know!
