In May 2017, I fell on hard financial times and my American Express Blue for Students went into charge-off status for $3939. Amex is still reporting a monthly charge-off status. In my state the debt is outside the SOL to sue. Eventually, I would like to reestablish a relationship with Amex and qualify for the optima card.
After being transferred to different representatives and departments, basically the only options I was given were to call 800-700-7619 monthly and make a payment. The rep said that his department doesn't offer payment plans.
He mentioned that since my account was in-house internal collections that my account wasn't eligible for a payment plan. I mentioned that from my understanding American Express does not sell their accounts to outside collection agencies so I am confused by his insistence that Amex does sell outside accounts to collection agencies and only then would it be possible to set up a payment plan.
I also mentioned that I knew of others in similar circumstances as myself that were able to set up a payment plan with the original creditor.
Does anyone else have any suggestions or #s I should try? I also mentioned that I received the Optima offer a year or two ago but couldn't deal with the debt at the time, but now I'm financially in a position to deal with this.
The representative said I could make payments over the phone without an payment plan agreement.
