Apple Card Problem. No longer have access to Apple ID. Can't manage card

[CreditPreditor]

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@Anonymous wrote:

Online maybe, but I have a very hard time believing they would ask for the actual password over the phone. With most passwords today not making any kind of sense, the average handle time of a lost device/card call would skyrocket with agents trying to repeat back all 16+ characters of suggested KeyChain "strong" passwords. In addition to being a very bad security idea if said person was in a call center. 

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They need the Apple ID/login. I keep saying this. You have to read before you reply. They ask for the apple ID and phone number and they verify by sending a push notification to your phone with a code (or email). Which I do not have anymore.

[Matt9543]

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@CreditPreditor wrote:

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@Anonymous wrote:

Online maybe, but I have a very hard time believing they would ask for the actual password over the phone. With most passwords today not making any kind of sense, the average handle time of a lost device/card call would skyrocket with agents trying to repeat back all 16+ characters of suggested KeyChain "strong" passwords. In addition to being a very bad security idea if said person was in a call center. 

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They need the Apple ID/login. I keep saying this. You have to read before you reply. They ask for the apple ID and phone number and they verify by sending a push notification to your phone with a code (or email). Which I do not have anymore.

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Have you tried reaching out to your old company and explaining that you have information on that account that you consider confidential and need to get removed? I guarantee most companies would be willing to give you access, even for a short period of time. Once you have access, you can then get that account moved over to a new primary email address (away from your work email) and that account would then no longer be tied to your work email. I have done this multiple times before.

Also, just another recommendation, everybody here is trying to be supportive and help you out as best as they can. It may seem like a frustrating situation for you, but I can guarantee almost everybody else has not gone through the same situation. They are suggesting to you what they would do first.

[NoMoreE46]

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@tacpoly wrote:

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Did the company delete the Apple ID you were using or did they simply take back the phone/device?  If the latter, you can sign in to iCloud.com with your old ID and password, then change your Apple ID to your personal email under manage my ID (hopefully you didn't have 2-factor authentication turned on).  If the former or you can't remember any login details, then I think you're out of luck. 

BTW, I hope you wiped your company loaner phone, removing any personal info, including your Apple Card.  

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To expand upon this:

Yes, if the 2FA was enabled-  (and I would think 99% would have enabled it),  then going to the website: https://card.apple.com/ to manage the card depends on the physical device one is using to login.   

It will be mute if one is trying to sign in the website with a Non-Apple device.   After login on a PC or Android  for instance,  one will have to provide a six digit code sent by Apple to the Original device in order for Apple to allow one to be credentialized to the site using said PC or Android.

If you are signed on another iPhone or iPad, etc. with the same Apple ID,  then it should be easier to try to login..   

[tacpoly]

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@NoMoreE46 wrote:

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@tacpoly wrote:

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Did the company delete the Apple ID you were using or did they simply take back the phone/device?  If the latter, you can sign in to iCloud.com with your old ID and password, then change your Apple ID to your personal email under manage my ID (hopefully you didn't have 2-factor authentication turned on).  If the former or you can't remember any login details, then I think you're out of luck. 

BTW, I hope you wiped your company loaner phone, removing any personal info, including your Apple Card.  

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To expand upon this:

Yes, if the 2FA was enabled-  (and I would think 99% would have enabled it),  then going to the website: https://card.apple.com/ to manage the card depends on the physical device one is using to login.   

It will be mute if one is trying to sign in the website with a Non-Apple device.   After login on a PC or Android  for instance,  one will have to provide a six digit code sent by Apple to the Original device in order for Apple to allow one to be credentialized to the site using said PC or Android.

If you are signed on another iPhone or iPad, etc. with the same Apple ID,  then it should be easier to try to login..   

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When they ask for the 2ndary passcode, you can choose you don't have the device and to use an alternative. Depending on how you set that up, it can be a recovery code, an email to your security email (separate from your Apple ID) or text to a second phone. Apple doesn't make it impossible to sign in to iCloud.com when people lose their devices; it's just more difficult for security. 

ETA:  I didn't say go to the card website. I suggested to go to manage Apple ID to change the Apple ID for the OP's account and reestablish ownership (including the Apple card). As long as he knows his old ID and (current) password and the account was not deactivated, it's possible. If it was deactivated, then he's SOL. 

[NRB525]

my vote is still to just have GS close the card account, and start over with an app through a personal Apple ID.

Too much effort, too many unknowns, too many complications to try to "recover" the existing account, and really no certainty it will end in any joy. I see tears.