Welcome to the rotten Apple. If you want to do anything you will have to go the long way around. Want to go next door? Must go via New York City, Cairo, Johannesburg, Beijing, Sydney, and San Francisco. Preferable not in that order.
I used the chat feature in the wallet for the card...this is the dialog below. They can't transfer, they don't have another number I can call, etc. I have play caller crap shoot and answer their call...or it's restricted. ANNOYING