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Apple Pay and Capital One

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Frequent Contributor

Apple Pay and Capital One

My pixel phone pooped out on me and I bought a 6s Plus to use while it is getting serviced by Google.

I cannot seem to get my Cap1 card to be added to the wallet.

I added my Credit Union Debit Card Fine.

I double checked all 16 digits, 3 digit code, expiry, address, middle inital, phone number, etc and make sure it matched my phone and my Cap1 profile, which it does.

Keeps saying "Card not added - Contact Card Issuer".

I tried adding both of my Cap 1 cards, a secured and a regular platinum, with no luck.

 

 

Credit Card companies have a name for those who pay their bill in full each month: Deadbeats
Message 1 of 15
14 REPLIES 14
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Valued Contributor

Re: Apple Pay and Capital One

I am an Iphone user, but my card was added by adding the Cap1 app. No need to enter any numbers....




Living through Darwinism is so much worse than learning about about it in school.
Message 2 of 15
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Frequent Contributor

Re: Apple Pay and Capital One

So you downloaded the Cap1 app, logged in, and you were given an option to add those cards to applepay?

Credit Card companies have a name for those who pay their bill in full each month: Deadbeats
Message 3 of 15
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Valued Contributor

Re: Apple Pay and Capital One

yes




Living through Darwinism is so much worse than learning about about it in school.
Message 4 of 15
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Super Contributor

Re: Apple Pay and Capital One

If you have the Capital One app installed it should give you the option to use the app when you add the card to Wallet but there is a known issue where Capital One sometimes can't add cards to additional phones if you didn't remove your token from the old one. In those cases Capital One cannot fix it last I heard. 




Message 5 of 15
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Frequent Contributor

Re: Apple Pay and Capital One

I deleted and downloaded the capital 1 app again, nothing popped up about apple pay.

Credit Card companies have a name for those who pay their bill in full each month: Deadbeats
Message 6 of 15
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Super Contributor

Re: Apple Pay and Capital One

That's weird. I just added mine and it didn't even prompt me to go through the app. I took a picture, added my middle initial to my name, hit next, it asked for expiration and CVV, hit next and it dropped me off at the card screen with a message from Capital One Mobile saying the card was added to Apple Pay. 

B388245B-68AE-448A-89DC-67FAD79ADFBA.jpeg


You may have unfortunately run into the issue Capital One is said to be unable to fix. Did you remove your card from your old phone?




Message 7 of 15
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Frequent Contributor

Re: Apple Pay and Capital One

I had an android phone prior. Never used the google pay on it.

I tried adding my Capital 1 Secured, the Unsecured Platinum, my Fiance's Unsecured Platinum, My Credit One Bank..her Credit One Bank..nothing worked.

I tried adding her DISCOVER..and it WORKED.

So I have no idea what neither credit one or capital one is working.

But I added 2 other cards fine. So it doesn't seem like a phone issue.

Credit Card companies have a name for those who pay their bill in full each month: Deadbeats
Message 8 of 15
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Super Contributor

Re: Apple Pay and Capital One

Sounds like it's time to call Capital One. 

I actually had Discover put me through fraud verification to add my Disco to Apple Pay. Quite frankly I'm surprised that Capital One was instant - it wasn't last time, I had to verify with the app. 




Message 9 of 15
Frequent Contributor

Re: Apple Pay and Capital One

Just tried adding my Discover (had it in the sock drawer and I'm an AU).

It worked too.

 

Credit Card companies have a name for those who pay their bill in full each month: Deadbeats
Message 10 of 15
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