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I could some advice on any possible next steps I can take with regards to an open issue with Capital One. Here are the details:
Given all of this, I was made to feel like (1) I didn't know what I was talking about (2) the associates at Cap1 have no clue what is going on, that, in essence, the left and the right hand...you get the picture!
After all of this, I'm seriously considering closing my account and just sticking with Citi and Chase. I've been having much better service between these card providers.
Has anyone had similar experiences with Cap1 lately? Were you able to resolve your issues to a satisfactory conclusion, or did you wind up walking away?
I would love to read your experiences. Thanks in advance!
Ok, here was my experience.
The only way I was able to get my QS WMC was via an account combination that brought the limit over $5,000, and then an upgrade from the QS1 to the no annual fee Quicksilver. I didn't even realize I would get a WMC out of the account combination, but it was automatic. The CSR (while usually inept) is correct about the WEMC version of the Quicksilver that is now being issued - it's a new product, not an upgrade, so you can't PC to it.
The best you can hope for is a World MasterCard at this point. What's your current limit?
@DeeBee78 wrote:Ok, here was my experience.
The only way I was able to get my QS WMC was via an account combination that brought the limit over $5,000, and then an upgrade from the QS1 to the no annual fee Quicksilver. I didn't even realize I would get a WMC out of the account combination, but it was automatic. The CSR (while usually inept) is correct about the WEMC version of the Quicksilver that is now being issued - it's a new product, not an upgrade, so you can't PC to it.
The best you can hope for is a World MasterCard at this point. What's your current limit?
My current limit is is $6500. Has been for quite some time. They've also been somewhat reluctant to give me any further CLIs. Another layer of my frustration, but that's for another day.
OP...I have had the visa signature version for a long time, but I have never dealt with CSR there. I also have never used the Signature or WEMC perks on any of my cards, so I would never care about that, but a CSR talking to me the way you describe would be a deal breaker. If it is important to you to get the card, call back until you get a helpful CSR is all the real advice I can offer. I do find WEMC and Signature perks useful only for the issuers to get more fees from merchants, almost noone uses those added perks.
@sarge12 wrote:OP...I have had the visa signature version for a long time, but I have never dealt with CSR there. I also have never used the Signature or WEMC perks on any of my cards, so I would never care about that, but a CSR talking to me the way you describe would be a deal breaker. If it is important to you to get the card, call back until you get a helpful CSR is all the real advice I can offer. I do find WEMC and Signature perks useful only for the issuers to get more fees from merchants, almost noone uses those added perks.
Having the supervisor talk down to me is just one of the key issues that I have. As a card holder who has established a solid relationship over the last few years, I should expect to receive professional and courteous customer service, as should any other card holder.
In addition, a LOT of credit card holders do want to increase the benefits that come with having a card, whether it means the “next tier” of a MC/Visa, additional benefits, better rewards, etc. All that I am trying to do is exercise that prerogative. Regardless of whether people decide to use WMC, WEMC, Signature or Infinite benefit tiers, that’s their choice. If the card provider has the means to do that, they should allow customers to ask and determine eligibility. To be told that they don’t and haven’t ever converted any QS MC customer to a WMC when there is enough proof on this forum to show otherwise, I can’t help but be infuriated because it makes me look like I am a liar.
At this point, I’m just going to wait and see what comes of it.
@Aduke1122 wrote:
@Anonymous Op has a legitimate concern regarding his Credit card , he came here for ADVICE and or GUIDANCE, which is what this Forum is for
Sorry Op that you are dealing with all this bull form them , I hope you get some sort of resolution once she pulls the previous calls and recordings . Seems to me Cap One is all over the place lately
Agreed. I've seen many a post lately with people documenting issues with getting an updated QS card, whether it's a new app, replacement or upgrade. I'd be curious to know if this has always been the way with Cap1, or if this is a whole new level of ineptitude that customers are having to endure.