cancel
Showing results for 
Search instead for 
Did you mean: 

BBVA taking forever to close

Community Leader
Senior Contributor

BBVA taking forever to close

My BBVA ClearPoints doesn’t want to close lol. I’ve called but CSR says the account is closed. The website and app both show the card as open and the 4k limit as available. My OCD doesn’t like this at all. Other cards show as closed instantly. Why you do this to me, BBVA.

Anybody else had experience with cards resisting closure lol??
Discover It: 19.7k
Amex ED: 18k
Citi DC: 7.7k
FNBO Rewards Visa: 3.2k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
12 REPLIES 12
Established Contributor

Re: BBVA taking forever to close

Maybe it's a sign 😈
Starting Score: EX 641 TU 631 EQ 669
Current Score: EX 714 TU 718 EQ 713 (EQ9 735)
Goal Scores: 750


Take the myFICO Fitness Challenge




Message 2 of 13
Community Leader
Mega Contributor

Re: BBVA taking forever to close

To close a BBVA card is akin to closing a Penfed card, it can happen, and does, but usually with side affectsSmiley Wink🤯
Message 3 of 13
Community Leader
Senior Contributor

Re: BBVA taking forever to close


@XtraCredit wrote:
Maybe it's a sign 😈

🤭🤭 NOOOOO lol

Discover It: 19.7k
Amex ED: 18k
Citi DC: 7.7k
FNBO Rewards Visa: 3.2k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
Message 4 of 13
Community Leader
Senior Contributor

Re: BBVA taking forever to close


@AverageJoesCredit wrote:
To close a BBVA card is akin to closing a Penfed card, it can happen, and does, but usually with side affectsSmiley Wink🤯

Uh oh. I’m gonna have to fight my way out. 😳

Discover It: 19.7k
Amex ED: 18k
Citi DC: 7.7k
FNBO Rewards Visa: 3.2k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
Message 5 of 13
Established Contributor

Re: BBVA taking forever to close

"Uh oh. I’m gonna have to fight my way out. 😳"

Sorry, I don't think you have enough cashback points anymore. 😱
Starting Score: EX 641 TU 631 EQ 669
Current Score: EX 714 TU 718 EQ 713 (EQ9 735)
Goal Scores: 750


Take the myFICO Fitness Challenge




Message 6 of 13
Moderator

Re: BBVA taking forever to close

When did you contact them to close it? And, did you request written confirmation of the closure?
Message 7 of 13
Community Leader
Senior Contributor

Re: BBVA taking forever to close


@FinStar wrote:
When did you contact them to close it? And, did you request written confirmation of the closure?

I did. Actually just a few minutes ago the app started showing “closed.” 

Discover It: 19.7k
Amex ED: 18k
Citi DC: 7.7k
FNBO Rewards Visa: 3.2k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
Message 8 of 13
Moderator

Re: BBVA taking forever to close

So, essentially just a timing instance. It's always good to check, but IME, once in receipt of written documentation if the end results do not match, definitely escalate.

Nonetheless, in a variety of circumstances, these things resolve themselves (especially depending on their systems) within 48 hours.
Message 9 of 13
Super Contributor

Re: BBVA taking forever to close

I had this issue with a credit union before and it required putting it in writing specifically pointing to the closing of the card for good.

Took phone calls and tracking that letter-sent it certified mail w/signature to make sure it got there received so they wouldn't pull a fast one.

 

And since it was mentioned, on my CRA's my closed by consumer PenFed account keeps showing pays as agreed and dated 3/19 last look.

 

I also got a preapproval from them recently to open a card-or reopen a closed one? Geez come on.

1234567
891011121318
Rebuild Begin 7/22-FICO alternating avg's 650 + - AAOA 8.5 yrs
1344417index
Message 10 of 13
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.