Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
That sounds very promising. But just a slight caution: in some other cases (not BoA AFAIK) the executive office gets overridden by the Risk/Security/"Special" departments, but this is usually where you have done something that they don't like (and you would know that you had done it)
@longtimelurker wrote:
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
That sounds very promising. But just a slight caution: in some other cases (not BoA AFAIK) the executive office gets overridden by the Risk/Security/"Special" departments, but this is usually where you have done something that they don't like (and you would know that you had done it)
She did mention we have reviewed your case with Risk Dispartment and they said definitely something wrong happened at BoA end which needs systemic investigation.. So I think, from my point of view, I am good and that I know I haven't done anything wrong.. I am able to access my online account and do basic transaction.
@Anonymous wrote:
@longtimelurker wrote:
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
That sounds very promising. But just a slight caution: in some other cases (not BoA AFAIK) the executive office gets overridden by the Risk/Security/"Special" departments, but this is usually where you have done something that they don't like (and you would know that you had done it)
She did mention we have reviewed your case with Risk Dispartment and they said definitely something wrong happened at BoA end which needs systemic investigation.. So I think, from my point of view, I am good and that I know I haven't done anything wrong.. I am able to access my online account and do basic transaction.
Imteresting development.. Seems likely that you have had a positive outcome from this. What caused it in the first place is the myster that you will most likely never know.
@CreditCuriousity wrote:
@Anonymous wrote:
@longtimelurker wrote:
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
That sounds very promising. But just a slight caution: in some other cases (not BoA AFAIK) the executive office gets overridden by the Risk/Security/"Special" departments, but this is usually where you have done something that they don't like (and you would know that you had done it)
She did mention we have reviewed your case with Risk Dispartment and they said definitely something wrong happened at BoA end which needs systemic investigation.. So I think, from my point of view, I am good and that I know I haven't done anything wrong.. I am able to access my online account and do basic transaction.
Imteresting development.. Seems likely that you have had a positive outcome from this. What caused it in the first place is the myster that you will most likely never know.
I agree although I have asked an explanation and she said they will provide as soon as they figure it out. Let's see, I do not expect more, to be frank.
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
Thanks Klad for updating your thread. I'm glad you decided to take Sean's advice and you received a positive outcome to this most unfortunate event. Continued success with BoA.
@beautifulblaquepearl wrote:
@Anonymous wrote:Guys.. just got a call from EO and the lady over the phone first asked me if anyone has spoken to me on this matter or not. I explained the situation and told her that I have no baddies anywhere and CSRs did not give any explaination as to why things turned out this way. She then apologized on behalf of BOA and said the account can be reestablished, at this point we have no idea what happened. She then ask me some questions and created a new online account. She further said when you sent an email to our EO there were at least a dozen of people working on your letter.. this is some serious trouble which no customer ever want to receive, email was forwarded to our risk department and an investigation has already been started. Then she gave me her direct number in case I need to talk to someone if things do not work.
I am still puzzled, what has happened in last 3 days but I will consider it a lot of learning from all the experts we have here in this forum. Please allow me to thank everyone here to help me resolve this matter :
Thanks Klad for updating your thread. I'm glad you decided to take Sean's advice and you received a positive outcome to this most unfortunate event. Continued success with BoA.
Thank you.. and I am very glad that I initiated this thread and people came with some genuine reasons and advices to help me narrow down the problem and resolve it before big things could jump in