Bank of The West Balance Transfer Letter Typos

[cj3000]

This is just weird. Was needing a balance transfer and got approved for a $3k BotW card. Did a transfer and then got a letter in the mail with not only my 4 digit account with them wrong, but also the account im sending the balance transfer to wrong.

For example if my last 4 BotW numbers were 1234, the letter I received said my account was 1235. And for the balance transfer account the first couple numbers were right and the last few were right but in between were literally 7 zeros.

It doesn't instill much confidence if I'm getting these kind of critical typos.

[xenon3030]

Contact them to get the correct version. It makes a lot of difference, if e.g. putting 3 additional zero at the end of any bill or salary. It can upshift a person to the millionaire or billionaire tier

[ghgirll40]

Wow that is really unacceptable from any financial institution. I would definitely call them.

[Remedios]

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@cj3000 wrote:

This is just weird. Was needing a balance transfer and got approved for a $3k BotW card. Did a transfer and then got a letter in the mail with not only my 4 digit account with them wrong, but also the account im sending the balance transfer to wrong.

For example if my last 4 BotW numbers were 1234, the letter I received said my account was 1235. And for the balance transfer account the first couple numbers were right and the last few were right but in between were literally 7 zeros.

It doesn't instill much confidence if I'm getting these kind of critical typos.

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Did your balance transfer post correctly? 

[Anonymous]

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@Remedios wrote:

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@cj3000 wrote:

This is just weird. Was needing a balance transfer and got approved for a $3k BotW card. Did a transfer and then got a letter in the mail with not only my 4 digit account with them wrong, but also the account im sending the balance transfer to wrong.

For example if my last 4 BotW numbers were 1234, the letter I received said my account was 1235. And for the balance transfer account the first couple numbers were right and the last few were right but in between were literally 7 zeros.

It doesn't instill much confidence if I'm getting these kind of critical typos.

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Did your balance transfer post correctly? 

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Right, that was my first question, not so much "typos" as "was the right thing done"!  I would be slightly more concerned about your account number being wrong, the 7 0's seems much more like deliberate masking (should have used Xs).

[cj3000]

Called this morning and they said this balance transfer was cancelled. haha how incompetent.

I am super careful about balance transfers for this exact reason. I triple check my transfers before doing them. I even take screenshots of them before I click submit.

[Jeffster1]

This does not surprise me one bit about BOTW. Twice I opened accounts there. Twice they messed up the transfer from my other bank. And then, 45 minutes on hold each time I had to call them.

BMO Harris has their work cut out for themselves with that bunch.