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I called to see what their typical protocol is for balance transfers and to inquire about when would be a good time to request a CLI if I desired to do so. He actually asked to pull my credit report (credit analyst, not CSR) and I asked him if it would be a soft..he ensured me it was since it was almost like he would be reviewing my account rather than an increase.
He said I had great payment history with them, and with my other creditors but he would suggest waiting for the 6-8 month mark to request from them. He was very informative about the BT as well, explained it to me, costs, time frame etc. I passed at the moment lol but I was shocked at the courteous and friendly service they offered!
So far Barclay and BOA are my favorites!
+1
going from capitol one to barclay i felt the same way, they actaully make a point of insuring you feel like a human.
Barclay's sent me a thank you card today for being a customer
Thanks for sharing. Really good to know.
I just got approved for a card a few days ago and I was extremely impressed with the customer service from a credit analyst also. They are so nice. I am so use to getting incompetent reps from Cap 1, Walmart and HSBC. I also like the reps from Chase too.
I spoke with a CA yesterday and was also impressed. I know there have been some horror stories, but the guy I spoke with was very friendly, complimented my history with them so far and overall was a pleasant conversation.
I have the Barclay's NFL card, I've actually liked the card and the service.
@suckaaa wrote:I spoke with a CA yesterday and was also impressed. I know there have been some horror stories, but the guy I spoke with was very friendly, complimented my history with them so far and overall was a pleasant conversation.
They always compliment my history too, I think it's part of their "script." I agree with what others have said, I def see a change in their tone from even last year. Now if they would loosen up on the AA.... yeah, wishful thinking.
Well, my 6 months mark with them is coming up... we'll see how nice they are! But yeah, they've been very accomodating right from the beginning. I asked for a CLI right away after I received the card (did it online) and got a phone call from one of their reps within minutes. He also complimented me on my excellent credit history (probably reading from a script like everyone said here lol) and told me to give it a few more months.
So 6 months is coming up, I'm just gonna ask for 10k (2 x current CL) since I'm going to do some traveling pretty soon.