@Creditaddict wrote:
I used a different email!
Seems odd that the system doesn't recognize that they have no account associated with the email!!
'Doh!
I wonder if there are any other known lenders that have the same problems other than Wells that UncB mentioned.
@Anonymous wrote:For all creditors that my husband and I both have separate accounts with, I use two different browsers to log in, to avoid issues like this. I log into my accounts in Safari and his accounts in Chrome, and try to remember not to switch it up.
Smart!
@Creditaddict wrote:
I used a different email!
Seems odd that the system doesn't recognize that they have no account associated with the email!!
Not really, banks and other insitutions do that: good security practice not to give away that it's either a legit or a bogus account and return just the generic error message... don't give more information to an attacker than you need to. Admittedly knowing the account name is only 1/2 to 1/3 of the authentication request but it's a datapoint I wouldn't want to give them personally.
Why they wouldn't let you know that from the CSR interaction, now that one's a bit odd assuming they made you identify yourself otherwise... comparing email is often done anyway just so they have the information to contact you is what I'd always assumed when I've had to talk to someone (Chase cuz I don't have the darned debit card).