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BoA does not allow Product Changes/Downgrades from Premium Rewards CC

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Anonymous
Not applicable

BoA does not allow Product Changes/Downgrades from Premium Rewards CC

For a little background info: I have a cash rewards card, a MLB card (recently converted from travel rewards), and a premium rewards card. Trying to convert the premium rewards to another cash rewards to 1) avoid the $95 AF and 2) take advantage of the choose your own 3% category (5.25% with Platinum Honors status). I called in and submitted the request via the help of a friendly agent. All was looking fine, then I receive a letter in the mail saying that the premium rewards card is ineligble for a product conversion/downgrade. Quite ridiculous if you ask me. I understand not being able to convert, say, the Alaska credit card to cash rewards, but my request is dealing with BoA-branded cards.

 

Has anyone had any luck converting the BoA premium card? Warning to others if you plan on converting at a later date––likely not possible. The weird thing is you can convert FROM cash rewards TO premium rewards, but evidently not the other way around.

Message 1 of 10
9 REPLIES 9
Anonymous
Not applicable

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

I think BoA is a bit inconsistent when it comes to PCs. I've read a lot of people calling multiple times to get a different CSR to get the PC done for their cards. As in, calling every 2 - 3 days to try your luck, until you get the CSR that is willing to perform the PC for you. Some have reported success after 4 - 5 tries Smiley Tongue

Message 2 of 10
Anonymous
Not applicable

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

I guess I will be closing mine. If you want another card just close the Premium Rewards and get another card.  They have numerous cards with sign up bonuses and no annual fee. 

Message 3 of 10
kdm31091
Super Contributor

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

It must be a fairly recent policy change as I have heard of people downgrading before. That said, I don't find it all that ridiculous. You signed up for a cerain card. There's no rule that says they have to let you downgrade it. They probably are counting on people to just keep paying the AF. This may backfire as some will just close the card altogether, but people with few credit cards may just keep it open.

 

You can try again as mentioned because BOA can inconsistent with PCs but a rule like this wouldn't shock me. Unfortunately people have abused downgrades across many lenders before and so now banks are having to change the rules.

Message 4 of 10
FinStar
Moderator Emeritus

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC


@Anonymous wrote:

I think BoA is a bit inconsistent when it comes to PCs. I've read a lot of people calling multiple times to get a different CSR to get the PC done for their cards. As in, calling every 2 - 3 days to try your luck, until you get the CSR that is willing to perform the PC for you. Some have reported success after 4 - 5 tries Smiley Tongue


I would try this approach OP.  Although there could be some mixed success, there hasn't been anything "official" that would state otherwise since if the card were truly restricted from any upgrades (aside from the CARD Act requirement), then any lateral PC from Cash Rewards (or others) would not be possible.

 

Typically, some restrictions may actually be at the product code level, not necessarily the entire portfolio.  Sometimes it can be overriden and other times it cannot.  It just depends on how your account was coded when approved.  Let us know if you decide to try again and what outcome, if any, was achieved.

 

 

Message 5 of 10
K-in-Boston
Credit Mentor

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

How long has the Premium Rewards card been open?
Message 6 of 10
UpperNwGuy
Valued Contributor

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

Has the annual fee actually been billed, or are you trying to make a preemptive strike?

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Message 7 of 10
Anonymous
Not applicable

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

I had to HUCA 4-5 times to get my original CR updgraded to VS. Keep at it, OP!

Message 8 of 10
Anonymous
Not applicable

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

Thanks everyone for all of your advice - was able to get it converted to a Cash Rewards on my 3rd attempt! Whew.

You guys are absolutely right...BoA is pretty inconsistent about product changes, and it looks like it's even worse for converting the Premium Rewards. 

Message 9 of 10
FinStar
Moderator Emeritus

Re: BoA does not allow Product Changes/Downgrades from Premium Rewards CC

Glad to hear it worked out for you OP.

Just goes to show that it can be done if you pursue the right channels or get the right person to do it. Some internal policies can be strict depending on the lender and/or product, but since BoA never officially announced that these PCs weren't allowed, here's the proof that it was accomplished, even if it took a few attempts 😁
Message 10 of 10
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