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@bigalkescott514 wrote:It is so funny that everyone on here thinks that they are so Elite I lol whenever I come on here
Well, certain amount of that , it is true. But really, once you are as elite as us, you will realize that CSRs tend to know very little of future plans, they are told (sometimes) at rollout. At best, a good CSR will know the features of a product and be able to dicsuss the differences between cards. Quite frequently, not even that.
(And not because they are bad or stupid, just it is often a high pressure yet low level job, with strict call metrics to meet and getting you off the phone sort of happy is a goal, even if what was said isn't quite true)
@bigalkescott514 wrote:Last week a BoA rep told me soon they will begin charging everyone an annual fee...
This was a rumour...back in 2009! There was talk at the time, and various reports, that BofA was going to start charging fees ranging from $29-$99 for their cards. Has yet to materialise. Perhaps that CSR was/is caught in a time warp.