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@Anonymous wrote:
@GApeachy wrote:
@Anonymous wrote:
Chat pops up
It doesn't pop up for me at all. I miss that feature but I'm sure they don't miss me
If messages could be kept Friendly, Supportive, and Respectful even when an answer is valid and not what someone is hoping to hear, it would be greatly appreciated. Thanks.
@FinStar wrote:
@GApeachy wrote:
@Anonymous wrote:And just like they have weird and sporatic Chat availabilty.
I noticed this too. Is Chat gone for everyone? Does it come and go cause mine went bye-bye a few months ago.
I don't believe it's entirely gone as much as it is availability of the service and the browser being used. Anytime that I've logged in, it always pops up for me (on Chrome). Others have reported some nuances in the past with the feature not being available for a while.
I always use my chromebook, nothing changed that way that I'm aware of. Glad to know it's been reported by others.
@FinStar wrote:
@simplynoir, sooooo I get no cookie? 🍪 😄
I see you've tempered your expectations by not asking for the whole 🎂
I think the OP has a point, if anyone who has Cap1 has had to call them for issues, you either get a human who can help or are directed to somewhere else. Even writing letters to them yields nothing in return, they are credit card company that seems to be hiding phone numbers that could help out consumers.
@Anonymous wrote:I think the OP has a point, if anyone who has Cap1 has had to call them for issues, you either get a human who can help or are directed to somewhere else. Even writing letters to them yields nothing in return, they are credit card company that seems to be hiding phone numbers that could help out consumers.
That’s because people abused the EO office in the past. You can’t really blame them for shutting down something that everyone abused. It’s the same reason why a lot of companies no longer allow you to speak directly to UW.
If one doesn't care for a particular company or the manner in which they conduct business they can show their distaste by simply spending their money elsewhere. No need to get upset or let your blood pressure be raised by it. These CSRs can only do what their company allows and/or instructs them to do...nothing more, nothing less. The name of the CSR isn't on the building...I'm sure they're not consulted in regards to the the scripts to be used when a customer calls in nor do they always have authority to right something even if they know it's wrong. They have limits and parameters that they work within.
They, like most of us, go to work to provide for themselves and their families. Scream, yell, be upset, whatever you so desire but your anger is with the wrong person...killing the messenger doesn't change a thing. If I were a CSR and my company was providing me with a paycheck that supports my family and myself, I wouldn't care how mad a customer got if it meant putting my job or mortgage in jeopardy.
Remember, just because they can't fix or resolve your issue doesn't mean that agree with the company or that they believe you're wrong in asking...it simply means they have a script to follow and that's what they'll do. If enough people get sick of the antics of a company just maybe they'll change their ways...apparently for CapOne not enough people are fed up because it's business as usual for them.
@Loquat wrote:If one doesn't care for a particular company or the manner in which they conduct business they can show their distaste by simply spending their money elsewhere. No need to get upset or let your blood pressure be raised by it. These CSRs can only do what their company allows and/or instructs them to do...nothing more, nothing less. The name of the CSR isn't on the building...I'm sure they're not consulted in regards to the the scripts to be used when a customer calls in nor do they always have authority to right something even if they know it's wrong. They have limits and parameters that they work within.
They, like most of us, go to work to provide for themselves and their families. Scream, yell, be upset, whatever you so desire but your anger is with the wrong person...killing the messenger doesn't change a thing. If I were a CSR and my company was providing me with a paycheck that supports my family and myself, I wouldn't care how mad a customer got if it meant putting my job or mortgage in jeopardy.
Remember, just because they can't fix or resolve your issue doesn't mean that agree with the company or that they believe you're wrong in asking...it simply means they have a script to follow and that's what they'll do. If enough people get sick of the antics of a company just maybe they'll change their ways...apparently for CapOne not enough people are fed up because it's business as usual for them.
Huh? Very soap boxy post. I never blew a blood vessel over this. I was merely relaying frustration and observations over what is going on over at Cap One. That is what this forum is for, no? Discussion?
As an aside, i am a retail underwriter for a community bank. I get all of this.