Cap One CLI, call in or push the button?

[Anonymous]

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@KingAdrock wrote:

So I hit the request CLI option, and got denied. Interestingly the recording said that both the automated system and the CSRs use "the same tools" to determine whether or not you are approved, and that CSRs will not have more detailed information.

Translation as I take it: the computer makes the decision, no one else, don't bother complaining to a CSR because they can't help you. The Cap One computer has spoken.

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False, others have gotten the same message after trying the phone option and had success by calling in. I don't think that cli phone option works for anybody.

[akaniks]

Denied. Interesting though... never knew of this. I believe it said my account was not eligible for a customer initiated CLI. I am curious if it never will be eligible. Besides credit steps I have only had one CLI and it was accomplished by using the back door number. I've had my account for a year now. 

[haulingthescoreup]

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akaniks wrote:
Denied. Interesting though... never knew of this. I believe it said my account was not eligible for a customer initiated CLI. I am curious if it never will be eligible. Besides credit steps I have only had one CLI and it was accomplished by using the back door number. I've had my account for a year now. 

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Not to confuse issues by bringing in another CCC, but when the Barclays/ Juniper CSR let slip that this was the case for my B&N MC, I went ahead and closed it.