That's just Capital One's business model. Think about it, they limit to two accounts and don't product change. The only way you even can move on to better products with them is to close your current accounts and apply for a new one.
I still prefer them to Citi the backstabbing balance chaser.. lol At least the annual fee is right there in black and white, not a surprise that you have to scramble to correct for.
I'm sure Capital One reps close accounts day in and day out, they don't have to worry about customer retention because they're pretty much the only decent subprime lender. When I called Citi to ask them about my husbands card getting balance chased, they didn't care enough to even do another soft pull and instead based his credit limit decrease off of old information from months before. My threats to close the card as soon as it hit $0 were completely ignored, still didn't care enough to do another soft pull. Poor customer retention is not limited to Cap One.
I spoke w/the retention dept. a few times -- didn't help. They were the ones who were more than happy to accomodate me by closing the acct., but unwilling (or "unable") to waive the AF or CLI. I had posted at the time that the term, "retention dept." was a misnomer and it should be called the "we couldn't care less and will be glad to close your acct" dept. (Or something like that!) 
@JenniferinFL wrote:That's just Capital One's business model. Think about it, they limit to two accounts and don't product change. The only way you even can move on to better products with them is to close your current accounts and apply for a new one.
I still prefer them to Citi the backstabbing balance chaser.. lol At least the annual fee is right there in black and white, not a surprise that you have to scramble to correct for.
I'm sure Capital One reps close accounts day in and day out, they don't have to worry about customer retention because they're pretty much the only decent subprime lender. When I called Citi to ask them about my husbands card getting balance chased, they didn't care enough to even do another soft pull and instead based his credit limit decrease off of old information from months before. My threats to close the card as soon as it hit $0 were completely ignored, still didn't care enough to do another soft pull. Poor customer retention is not limited to Cap One.
That's probably true. But still, as a customer, I'd like to feel somewhat valued.
@JenniferinFL wrote:That's just Capital One's business model. Think about it, they limit to two accounts and don't product change. The only way you even can move on to better products with them is to close your current accounts and apply for a new one.
I still prefer them to Citi the backstabbing balance chaser.. lol At least the annual fee is right there in black and white, not a surprise that you have to scramble to correct for.
I'm sure Capital One reps close accounts day in and day out, they don't have to worry about customer retention because they're pretty much the only decent subprime lender. When I called Citi to ask them about my husbands card getting balance chased, they didn't care enough to even do another soft pull and instead based his credit limit decrease off of old information from months before. My threats to close the card as soon as it hit $0 were completely ignored, still didn't care enough to do another soft pull. Poor customer retention is not limited to Cap One.
I guess Cap1 treats all us Floridians the same lol
Funny you say that about Citi, when they're one of the best companies I've delt with (knock on wood). After having a dreadful experience with the CSR drones, I found an executive number and the guy straightened out everything and even called me several times to update me on their processing my new account, and a few times after I recieved the card to ensure I was completely satisfied.
But I don't doubt you had that hellish experience...I was on the verge of closing my existing Citi account (the problem was with a new account) because I was so infuriated, but the guy I spoke with in their executive offices saved me and even said they would look into the CSR's I spoke with (he may have said that to make me feel better, but either way, it worked lol).
@FloridaState12 wrote:
I guess Cap1 treats all us Floridians the same lol
Funny you say that about Citi, when they're one of the best companies I've delt with (knock on wood). After having a dreadful experience with the CSR drones, I found an executive number and the guy straightened out everything and even called me several times to update me on their processing my new account, and a few times after I recieved the card to ensure I was completely satisfied.
But I don't doubt you had that hellish experience...I was on the verge of closing my existing Citi account (the problem was with a new account) because I was so infuriated, but the guy I spoke with in their executive offices saved me and even said they would look into the CSR's I spoke with (he may have said that to make me feel better, but either way, it worked lol).
I mostly contact customer service online, so when it became obvious in online messaging that they couldn't fix the problem, they gave me the number for underwriting. Fortunately I never actually had to talk to a CSR drone over the phone. The number they gave me gets picked up by a regular person with none of that "press #1 for English" business.
Everyone I talked to there was polite enough, but, no one would repull my husbands credit. Of course, he had a couple days a few months ago where everything posted a balance for a couple days before cards started reporting paid off. Of course, that's when they softpulled his credit. The timing was just horrible as we're in underwriting for a house and if I wouldn't have caught it online he would've been hit with something like 93% utilization when the balance reports on the 5th. I'm still working on transfering all of his balance away from Citi because they said his balance would keep getting decreased as it was paid down. The timing was just so bad that it felt malicious, especially since his credit is much better now than it was when he got the card.
What I like about Capital One is that no one has heard of them balance chasing. Sure, they don't do anything nice for you either, but, at least they don't balance chase. I guess I'm lucky too because none of my Cap Ones has annual fees anyways. As soon as my credit is good enough, I'll be trying for a Venture with them. I guess with all the mediocrity in customer service across the board right now, I'm just happy when they aren't downright malicious.. lol
Wow....
Sorry to hear FS 
Mod Cut
Plan on closing my HSBC as well as Cap1 just as soon as they next AF is set to hit.
Those cards simply look out of place in my wallet next to this silver Amex. 
