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Cap1 new website cutover nigh? Can't pay GM Card tonight...

BurgeoningHope
Frequent Contributor

Cap1 new website cutover nigh? Can't pay GM Card tonight...

The subject line says it all. There's been a message at the top of the page for some time: 

 

Attention Customers, certain online account features are temporarily unavailable. To learn more, see what's coming.

 

But tonight, "certain account features" includes online payments. Happily this is a keep-util-down payment, not an "omg it's due TODAY" payment for us.

 

Still, a heads up for anyone counting on being able to make a web payment. Not tonight, dears - Cap1 has a headache.


Message 1 of 8
7 REPLIES 7
Irish80
Moderator Emeritus

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...

Very typical for creditors to do online maintenance of their sites during the weekend morning hours.  Nothing unusual 

Message 2 of 8
BurgeoningHope
Frequent Contributor

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...


@Irish80 wrote:

Very typical for creditors to do online maintenance of their sites during the weekend morning hours.  Nothing unusual 


True enough, but it's now mid-Monday morning on the East coast and the message remains,

 

Functionality Unavailable
This feature is temporarily unavailable at this time. We are in the process of updating your online account with new features that will make banking online even easier.We apologize for any inconvenience.

 

 

Nothing about their messaging indicated or indicates "down for maintenance". That said, their messaging around this whole upgrade process has been a muddled mess.


Message 3 of 8
Irish80
Moderator Emeritus

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...


@BurgeoningHope wrote:

@Irish80 wrote:

Very typical for creditors to do online maintenance of their sites during the weekend morning hours.  Nothing unusual 


True enough, but it's now mid-Monday morning on the East coast and the message remains,

 

Functionality Unavailable
This feature is temporarily unavailable at this time. We are in the process of updating your online account with new features that will make banking online even easier.We apologize for any inconvenience.

 

 

Nothing about their messaging indicated or indicates "down for maintenance". That said, their messaging around this whole upgrade process has been a muddled mess.


Well then that is unusual.  Hopefully they get their act together soon.

Message 4 of 8
CS2708
Valued Member

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...

I was just in my account there a couple of hours ago.

 

Now, when I tried to sign in again, I got this:

 

gm.jpg

 

Clicking the sign in button takes me to a blank page.

 

Clicking the signup link gives me:

 

Functionality Unavailable
This feature is temporarily unavailable at this time. We are in the process of updating your online account with new features that will make banking online even easier.We apologize for any inconvenience.

 

Message 5 of 8
CS2708
Valued Member

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...

I was just able to add my BuyPower card to my regular Capital One account by logging in and going to Link Card Accounts.

 

It did not let me request a credit limit increase on the card. It said the feature was unavailable.

 

 

 

 

Message 6 of 8
HeavenOhio
Senior Contributor

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...

If there's any issue with the online payment system, you can pay over the phone, and Captial One will waive the fee.

Message 7 of 8
ImaPirate
Established Contributor

Re: Cap1 new website cutover nigh? Can't pay GM Card tonight...

Gotta love Cap1. Sorta

Message 8 of 8
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