That is probably the credit step program kicking in. It might mean the this is the last increase you get for a long time from them. I had 2 cards with them for over 2 years. I closed one at the two year mark because I got nothing from them after the credit step increase. The other account I kept open because they waived the annual fee and it has cash back. I kept asking them for an increase and it said the same thing; credit limit increases are not available by customer request for this account. Finally, I used a new tactic; I filed a complaint with the Better Business Bureau.
They called me the same day I filed the complaint! They however looked at my Household account and my Capital One account and chose to only address the Household account to try and preserve integrity, as if.... Did they think I wouldn't notice and they would get a default positive mark even if I did not accept their settlement? I quickly put two and two together and held out and rejected the offer stating that I was not referencing the Household account. They sent it back saying they had talked to me about the account and explained everything to me. I rejected it again restating that I was not concerned about the Household account as they do give credit limit increases on that account. When I spoke with Household they said they would forward the complaint on to Capital One card division.
Guess what? I waited and waited for the 24-48 hours I was told it would take for them to contact me about the issue. They never did, so I called Household back and got the right department's phone number and contacted them directly. They said they would look into it and call me back within 24-48 hours. They actually did! I got a call on Black Friday after I had finished my Christmas shopping, actually finishing it while on the phone with them. They removed the annual fee from my account and raised the limit to 4 times what it used to be. The restirction of customer initiated credit limit increases is still on the account even though I was assured that my account would be reviewed periodically at this point. (Yeah, like I believe that!) I have not heard back from the BBB since the second rejection, so I am hoping it ends up being forgotten about by Capital One. After all if they are going to try petty tactics with me, then I don't care if they give up and forget to contact the BBB back with the final solution. If they do I will simply reject it with a statement they have not yet removed the restriction from my account about customer initiated credit limit increases, as I doubt they will then put my limit back.
If anyone else has used their card responsibly and wants to try it, they should. After all the BBB is pretty good about getting things taken care of. Or if you need to simply contact thier executive complaints department directly here is the number: 1-800-955-1455. Good luck trying and getting it from any Capone representative as they will tell you they don't have it or such a department does not exist.
It is by will alone I set my mind in motion.....
Always follow these rules: Only take a HP for a new account. Always use the best rewards card for that reward category. Don't close a card unless you know you really should. Never use more than 35% of a credit limit. Recon as much and as best you can. Use the introductory period to the best advantage. Get the signup bonus. Whenever possible PIF or balance transfer so you pay less in interest. Never give an excellent rating when it is actually the norm. Always look for a discount as more is always better.
Always accept candy from strangers because they have the best candy or from people you know have good candy.
Starting Score: 560
