Capital One Executive Office: UPDATE!!!!!

tylaw13 · ‎08-22-2012

Yesterday i emailed Capital One's CEO regarding some complaints i have with them. I wasnt sure if it was his real email address or not, but i just got off the phone with a very nice lady from the CEO's office who talked to me about the complaints i have and agreed that Capital One is a very conservative lender and alot of the time too conservative. She asked me for some info like annual income and what other financial obligations i have. She gave me her direct number and said she will be personally handling this complaint. She also commended me for my tactics hahaha. She told me that the CEO had reviewed my email and forwarded it to her personally. I was very surprised that i even got a response. Well see what happens from here. She said i should here from her within the next couple days.

I will keep you guys updated!

UPDATE!!

logged on to cap1 today to find my 1000cl bumped up to 2000!

i am so surpised right now i dont know what to do! Thank you myFico people because i would of never know to do any of this.

EQ FICO - 725 (9/11/13) TU FICO - 724 (6/27/13) EX FICO (6/30/13) 755 AMEX
Im my wallet - Cap1 Platinum MC(2000) Chase Freedom(1500) AMEX BCE (7000) Discover IT (8000) CSP (15000) Cal Coast CU (8000)

nicholasyud · ‎08-22-2012

pm me the email bro plzz

Starting Score: 560
Current Score: ?
Goal Score: 800

tylaw13 · ‎08-22-2012

I'd like to see the outcome of this before i start giving out the email adress. im also not quite sure which one it is because i just took his name and tried a bunch of different ways i thought his email would be @capitalone.com

EQ FICO - 725 (9/11/13) TU FICO - 724 (6/27/13) EX FICO (6/30/13) 755 AMEX
Im my wallet - Cap1 Platinum MC(2000) Chase Freedom(1500) AMEX BCE (7000) Discover IT (8000) CSP (15000) Cal Coast CU (8000)

Aspireto850 · ‎08-22-2012

Can you share her name and direct number with me in a PM? I sent a GW to the CEO weeks ago but haven t heard back.

thanks a bunch.

LS2982 · ‎08-22-2012

EQ FICO 548 3/3/16

jsucool76 · ‎08-22-2012

I called up the executive office not too long ago because a csr changed my account number after i told them my replacement card never arrived in the mail and had probably been lost, but the csr never told me that my number had been changed. Went to make a fairly large purchase and got denied, needless to say it was embarassing xD
The woman i spoke with had my card overnighted amd gave me a $50 credit adjustment. I was surprised by the adjustment to say the least, i just wanted my card overnighted. :-)

melbaro · ‎08-22-2012

@LS2982 - so perfect!

@jsucool76 - that should be expected for the inconvenience. Unfortunately, CLI, GW renders them USELESS. Those are the only topics that go hand-in-hand with Capital One.

CreditChampion · ‎08-22-2012

WOW please keep us posted

Fico Scores:800+Club

Marvel MC 25K AMEX BCE 18K AMEX Blue Sky 13.6K AMEX BCE 13.5K AMEX Zync
NPSL(AU) Citi Double Cash 14.5K PenFed Plat Rewards 14.5K Citi Forward 10.3k Discover it 9.5K Wells Fargo Cash Back 7.2K BankAmericard Better Balance $700 Chase Freedom $500 Capital One Quicksilver $6K Capital One Platinum (AU) $500 Capital One Secured Card (AU) $251(Closed) PenFed PLOC 14K
PenFed Promise 5K

CreditChampion · ‎08-24-2012

Any updates?

Fico Scores:800+Club

Marvel MC 25K AMEX BCE 18K AMEX Blue Sky 13.6K AMEX BCE 13.5K AMEX Zync
NPSL(AU) Citi Double Cash 14.5K PenFed Plat Rewards 14.5K Citi Forward 10.3k Discover it 9.5K Wells Fargo Cash Back 7.2K BankAmericard Better Balance $700 Chase Freedom $500 Capital One Quicksilver $6K Capital One Platinum (AU) $500 Capital One Secured Card (AU) $251(Closed) PenFed PLOC 14K
PenFed Promise 5K

tylaw13 · ‎08-24-2012

Still waiting. If i dont hear anything today i will call on Monday.

EQ FICO - 725 (9/11/13) TU FICO - 724 (6/27/13) EX FICO (6/30/13) 755 AMEX
Im my wallet - Cap1 Platinum MC(2000) Chase Freedom(1500) AMEX BCE (7000) Discover IT (8000) CSP (15000) Cal Coast CU (8000)