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Capital One Executive Office

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Legendary Contributor

Capital One Executive Office

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?

17 REPLIES 17
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Super Contributor

Re: Capital One Executive Office

There's no phone number anymore. Only option is to email the CEO office (google to find the email) but depending on the issue, I've heard they are rarely helpful anymore (if they even get back to you). The fact is Capital One is almost entirely automated and abides by whatever the computer says. Even at the EO level, overrides are very limited. 

Message 2 of 18
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Legendary Contributor

Re: Capital One Executive Office

Thank you.

time to get my $300 Starbucks back to real monthly rewards then!

Message 3 of 18
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Regular Contributor

Re: Capital One Executive Office


@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Thats a good question








Capital one 500, Discover 2100. UMB Signature visa 10k, Second UMB card Auth user 16K
AAOA 1y8m, oldest 2y5m. 0 collections. Util 1% inq 1/12. 1/24. 30/60/90 = 0, NO BK, judgments, clean record. Rebuilding started 2.5 years ago.
Starting Score: 560
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Goal Score: 850


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Message 4 of 18
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Valued Contributor

Re: Capital One Executive Office

I have a phone number that is direct to the Office of the President for COAF- a real human.  They could probably put you in touch with someone on the credit side!  




"Your ego is writing checks your body can't cash".
Message 5 of 18
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Super Contributor

Re: Capital One Executive Office


@JeffMO wrote:

@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Thats a good question


1-888-842-6328

Spend: BofA PR + WWFCR, BBP, Schwab Platinum, CFF+CF, Costco, Discover
Perks: IHG49, Hyatt75, Delta Platinum, "Old" SPG95
SD/AAoA Ballast: Arrival, CFU, DC
Upgrade/downgrade games: BCE, EDP
Mostly earning MRs and cash back as I use up hotel and airline points spread across several programs.
Message 6 of 18
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Valued Contributor

Re: Capital One Executive Office


@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Let me know if that number works out for you.




"Your ego is writing checks your body can't cash".
Message 7 of 18
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Legendary Contributor

Re: Capital One Executive Office


@wasCB14 wrote:

@JeffMO wrote:

@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Thats a good question


1-888-842-6328


That's the number to Navy Federal Credit Union!

Message 8 of 18
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Super Contributor

Re: Capital One Executive Office


@Creditaddict wrote:

@wasCB14 wrote:

@JeffMO wrote:

@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Thats a good question


1-888-842-6328


That's the number to Navy Federal Credit Union!


I'm not aware of anything special about Cap1 cards (at least past the SUB) you don't already get elsewhere. If you have enough problems with a lender that you often need to contact the EO, maybe vote with your feet/wallet and move your spend to a lender with better CS.

 

Even when I had a Savor I never trusted Cap1 with anything complicated.

Spend: BofA PR + WWFCR, BBP, Schwab Platinum, CFF+CF, Costco, Discover
Perks: IHG49, Hyatt75, Delta Platinum, "Old" SPG95
SD/AAoA Ballast: Arrival, CFU, DC
Upgrade/downgrade games: BCE, EDP
Mostly earning MRs and cash back as I use up hotel and airline points spread across several programs.
Message 9 of 18
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Mega Contributor

Re: Capital One Executive Office


@wasCB14 wrote:

@Creditaddict wrote:

@wasCB14 wrote:

@JeffMO wrote:

@Creditaddict wrote:

The numbers all changed and don't seem to exist anymore... how do you get a human with an IQ worth the air they are breathing?


Thats a good question


1-888-842-6328


That's the number to Navy Federal Credit Union!


I'm not aware of anything special about Cap1 cards (at least past the SUB) you don't already get elsewhere. If you have enough problems with a lender that you often need to contact the EO, maybe vote with your feet/wallet and move your spend to a lender with better CS.

 

Even when I had a Savor I never trusted Cap1 with anything complicated.


Yes, that's one possible case.   But another is a one-time need to get something really important sorted out.   And that can happen with any lender, albeit more likely if most of the first line reps aren't helpful.

 

ETA:  the problem leading to cut down of EO was that "really important" had come to mean for some "I haven't been able to get a CLI for 6 months" and eventually that sort of thing cannot get special handling, once contact info was freely available via sites like this.

Message 10 of 18
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