Capital One Fraud

[-Cal-]

I just received a call from Capital One's fraud department (I hung up and called them back). They mentioned MasterCard contacted them informing of a security breach that included my card number. No fraudulent activity was on my account, they're sending me a new card. Good to know that someone is looking out!

Edit:

Just received an email notifying me that I can access my card details using their app. I opened up the Wallet App and there it was, that's pretty neat. It would be cool if all card issues would give you your card details online before you received your physical card. The only other issuer I know who does this is Amex.

[Anonymous]

Capital One Fraud

* fyi, your "Title" can easily lead one to mis-understand  that Capital One "committed" Fraud against  you.

Are your sure that it wasn't MasterCard or someone else?

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@-Cal- wrote:

I just received a call from Capital One's fraud department (I hung up and called them back). They mentioned MasterCard contacted them informing of a security breach that included my card number. No fraudulent activity was on my account, they're sending me a new card. Good to know that someone is looking out!

Edit:

Just received an email notifying me that I can access my card details using their app. I opened up the Wallet App and there it was, that's pretty neat. It would be cool if all card issues would give you your card details online before you received your physical card. The only other issuer I know who does this is Amex.

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[Anonymous]

Hmmm. Maybe something is going on with them. My Cap1 was declined at Walmart this morning (doggone embarrassing); I PIF nowadays, so I knew there was no way it was a credit limit issue. Pulled up my account when I got home, and in bold red letters it said 'this account is currently restricted', nothing else. Called, and had to listen to elevator music for about 15 min before someone came on the line and said they suspected fraud on my account. So I had to go through a bunch of verification/validation steps to have the restriction lifted. 

Through all this, the rep couldn't tell me what triggered the fraud alert or why they didn't try to contact me first. I used the card for gas about an hour before Walmart (and it worked) and Taco Bell yesterday, and nothing else for the last week or so; doesn't seem particularly fraud-ish... They have now promised to contact me if this happens again, so I don't look like a bum in a checkout line.

[-Cal-]

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@Anonymous wrote:

Capital One Fraud

* fyi, your "Title" can easily lead one to mis-understand  that Capital One "committed" Fraud against  you.

Are your sure that it wasn't MasterCard or someone else?

.

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Good thing the body of my topic clears that up.

[-Cal-]

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@Anonymous wrote:

Hmmm. Maybe something is going on with them. My Cap1 was declined at Walmart this morning (doggone embarrassing); I PIF nowadays, so I knew there was no way it was a credit limit issue. Pulled up my account when I got home, and in bold red letters it said 'this account is currently restricted', nothing else. Called, and had to listen to elevator music for about 15 min before someone came on the line and said they suspected fraud on my account. So I had to go through a bunch of verification/validation steps to have the restriction lifted. 

Through all this, the rep couldn't tell me what triggered the fraud alert or why they didn't try to contact me first. I used the card for gas about an hour before Walmart (and it worked) and Taco Bell yesterday, and nothing else for the last week or so; doesn't seem particularly fraud-ish... They have now promised to contact me if this happens again, so I don't look like a bum in a checkout line.

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Unfortunately, sometimes card issuers are pretty tight lipped about the incident that triggers the fraud alerts. I've caught a rep from Wells Fargo lying about how much he knew about the incident.

[happypill]

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@-Cal- wrote:

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@Anonymous wrote:

Hmmm. Maybe something is going on with them. My Cap1 was declined at Walmart this morning (doggone embarrassing); I PIF nowadays, so I knew there was no way it was a credit limit issue. Pulled up my account when I got home, and in bold red letters it said 'this account is currently restricted', nothing else. Called, and had to listen to elevator music for about 15 min before someone came on the line and said they suspected fraud on my account. So I had to go through a bunch of verification/validation steps to have the restriction lifted. 

Through all this, the rep couldn't tell me what triggered the fraud alert or why they didn't try to contact me first. I used the card for gas about an hour before Walmart (and it worked) and Taco Bell yesterday, and nothing else for the last week or so; doesn't seem particularly fraud-ish... They have now promised to contact me if this happens again, so I don't look like a bum in a checkout line.

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Unfortunately, sometimes card issuers are pretty tight lipped about the incident that triggers the fraud alerts. I've caught a rep from Wells Fargo lying about how much he knew about the incident.

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You'd think they would be too busy opening accounts to have time to lie to people.  Haha, just kidding!

[HeavenOhio]

I've had two Capital One cards replaced due to breaches at places I used the cards. There was no hassle at all between Capital One and me. The only real inconvenience was updating all my autopays.

Last summer and fall, I had several occasions where Capital One's fraud protection temporarily shut down my card. It could have been a drag had I attempted to use the card somewhere in person, but luckily, that never happened. In all but one case, a two-minute call saying I made the charge took care of it. In one case, they gave me a "quiz," then turned the card back on.

Since then, I occasionally get e-mails listing charges that they've spotted. If I recognize them, the e-mail says I'm "good to go."  If I don't recognize them, I'm instructed to call in.

My theory is that Capital One may have kicked in a new fraud algorithm that "got used to me" after a while.

[Anonymous]

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@Anonymous wrote:

Hmmm. Maybe something is going on with them. My Cap1 was declined at Walmart this morning (doggone embarrassing); I PIF nowadays, so I knew there was no way it was a credit limit issue. Pulled up my account when I got home, and in bold red letters it said 'this account is currently restricted', nothing else. Called, and had to listen to elevator music for about 15 min before someone came on the line and said they suspected fraud on my account. So I had to go through a bunch of verification/validation steps to have the restriction lifted. 

Through all this, the rep couldn't tell me what triggered the fraud alert or why they didn't try to contact me first. I used the card for gas about an hour before Walmart (and it worked) and Taco Bell yesterday, and nothing else for the last week or so; doesn't seem particularly fraud-ish... They have now promised to contact me if this happens again, so I don't look like a bum in a checkout line.

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Definitely know how you feel. Happened to me just the other day. One of the reasons that your card may have been triggered for fraud would be online transactions that you are unaware of. I seen that I had a random transaction for $1.82 that caught my attention and when I called chase about it they transferred me to the fraud dept. and come to find out scammers attempted to do a 60 cent purchase for google services online but chase declined them because it looked suspicious. I was never notified and never seen a pending transaction for that amount. All this was happening without my knowledge and no communication from Chase until after I called them about the pending $1.82 transaction. 

[TiggerDat]

It wasn't CapOne, I don't think, but I did use my card once in Detroit at a gas station and shortly thereafter got a fraud alear.  Since it was in Detroit I can completely respect them for checking.  (Hey, before you complain about what I said, know that I was born in Detroit, my father lives in Detroit, and I love Detroit.  I also know what happens there...)

[Anonymous]

Capital One always emails me about double charges and weird transactions. Their fraud detection is as good or better than American Express'.